The winners of the 2020 Credit & Collection Technology Awards have been announced following a live interactive virtual awards broadcast yesterday (Thursday 19th November).

The awards are the flagship event for innovational technological professionals working in credit and collections and the fourth annual event honoured the UK’s technological innovators, celebrating outstanding achievement across nineteen hotly contested categories.

For this year’s technology Awards programme, the judges shortlisted 108  entries from 84 companies. The Awards were judged by a panel of nineteen independent judges – many of whom play an important role in industry associations including UK Finance, CSA, FLA, IPA and MALG alongside independent specialist consultants.

The Awards were presented by Credit Connect Founder Colin White who was supported by Voice of God Jenny Pink and a number of guest awards announcement speakers. Amongst the key winners at the afternoon’s awards were Aire bringing home wins in the Credit Reference & Information solution and Data & Analytics solutions categories, with business Founder Aneesh Varma collecting the Technology Innovator – Person of the Year title.

Other notable wins were for LendingMetrics who scooped the Credit Risk solution award for the fourth consecutive year earning a special star award for their achievement and SmartSearch winning the Compliance & Regulation for the third year in a row. The full list of winners can be viewed below.

A full review of the Awards will be available as a pdf booklet reviewing the Awards data within the next month. In addition as a result of this year’s Awards, the 2020 Top 20 Company Power List will be available next week and will be announced as part of a Customer Engagement webinar next week. To find out the results of the list potential attendees can sign up to the webinar by clicking here.

Commenting on the Awards, Colin White Founding Director at Credit Connect Media, said “The finalists and eventual winners of this year’s Awards should be rightly proud of their achievements. The finalists have offered a range of products and services that have best supported the sector, at a time when its success and growth is vital as we look ahead. The changes in the UK of the last few months should in no way deter from the achievements of the past year with hard work rightly celebrated. ”

“Our purpose with these awards is to elevate and celebrate the achievements of companies and individuals who are leading innovation. This year has been a hard year for everybody. Now more than ever we needed a reason to come together – even if it’s virtually – to recognise and applaud excellence in these circumstances. Out of challenging times comes true innovation, and that is very much reflected in this year’s winners list.”

Judge and Awards present Michelle Thorp from the Insolvency Practitioners Association (IPA) said “I am impressed by the range of technology solutions employed across the credit industry, not least the incredible innovation in this year’s awards – all the more laudable considering this challenging year. Congratulations to 2020’s very worthy winners!”

Fellow Judge Charles Mayhew CEO of Global Credit Recoveries said “More than twenty years after the internet became a must-have tool and medium for businesses, it’s fascinating to see how leading firms, as encapsulated by this strong crop of Awards contenders, demonstrate how far we’ve come.“

“I was especially struck by how strong the use of technology continues to be, not just apps but also infrastructure, and how even with the best technology in the world, user interface design and the user experience remains so crucial.”

Another Judge Steve Preston Co-Founder at Elanev said “The awards continue to attract a multitude of quality entries, with genuine innovation or new applications for Technology within our industry. Many of the categories will be close with multiple entries good enough to win. Some businesses might be change-resistant, but for those that want to embrace new Technology or the application of, there is plenty happening which as an industry we can be proud.”

Whilst Judge Bryan Coverdale MD of Coverdale Debt Recovery Solutions said “Once again , even in these challenging times,  I was pleased to see when judging that the quality of submission, the innovation and the focus on the customer and positive outcomes was still at the forefront in all categories. Seeing how so many companies embrace the use  and development of technology does make the judging process both fun and educational.”

2020 Winners list:

Lender & Creditor categories

  • Anti-Fraud solution: Cifas
  • Credit Reference & Information solution: Aire
  • Credit Risk Solution (sponsored by Worksmart): LendingMetrics
  • Finance Lending solution: Satago

Credit & Collections categories

  • Affordability Assessment solution: IE Hub, Atom Bank and Walsall Council
  • Compliance & Regulatory Technology solution (sponsored by Aryza Group): SmartSearch
  • Contact Centre solution’ Cabot Financial and Callminer
  • Customer Engagement solution: Webio and Oplo
  • Data & Analytics solution: Aire
  • Payment solution; Bottomline Technologies
  • Vulnerable Customer Identification & Screening solution (sponsored by Aryza Group): Virgin Money

Applied Technology categories

  • Artificial Intelligence in Credit and Collections solution: Inawisdom and Northumbrian Water Group
  • Best Use of Technology in Credit & Collections: Credit Resource Solutions (CRS)
  • Digital Business Transformation: Aryza Group and Creation
  • Machine Learning in Credit & Collections solution: Credit Kudos

Innovation Leaders categories

  • Technology Team of the Year: Zoot
  • Technology Innovator – Person of the Year: Aneesh Varma, Aire
  • Innovation in Collections & Recoveries: Paylink Solutions and Natwest Group
  • Innovation in Credit (sponsored by Worksmart): Secure Trust Bank and Jaywing