Credit Connect Media will host its first free live webinar in February. The webinar titled “How to accelerate effective collections with digital transformation” will be the first of a series of webinars looking at the latest thematic innovations enhancing collections strategy. The first partner for the webinar will be Lightico, winner of the Contact Centre solution category at the 2018 Credit & Collections Technology Awards.
In the new year, many households will experience financial stress. In addition to Brexit and a slowing economy, consumers will potentially suffer from more financial pressures in 2020. These factors plus many more will cause further strain upon people in arrears and therefore struggle to maintain repayments. The webinar will, therefore, examine how collections teams can digitally transform its customer journeys and orchestrate ‘customer-first collections’ using e-forms, e-signatures, documents, payments & ID.
The webinar will reveal how collections specialists can benefit from technological support. Colin White Founding Director at Credit Connect Media will present the webinar and will be joined by Gaby Young Director of Marketing Communications at Lightico.
The insights gleaned from Lightico will be based upon market research from over a hundred thousand collection calls. Data can be understood in a split second, deployed in decisions and provide a value exchange if done correctly.
The 35-minute webinar event will take place on Tuesday 11th February at 11am (GMT) and is FREE to attend.
Attendees will learn:
- Reduce average call times
- Increase successful collections rates
- Provide a frictionless/seamless collections process
- Remove paperwork from collections processes
- Slash cost of collection
- Digitally transform your collections
Who should attend:
- Collections professionals
- Heads of Operations