Specialist home credit provider Morses Club, says its revenue increased by 14.3% to £133.7 million (FY19: £117 million) in its preliminary results for the 53 weeks ended 29 February 2020. The listed business also reports a statutory pre-tax profit of £11.5 million (FY19: £20.2 million).
Total credit issued to Home Collected Credit (HCC) customers was 2.2% lower at £174.2 million (FY19: £178.1 million) with total credit issued to all customers was £190.3 milion.
Group customer numbers increased by 9% to 255,000 (FY19: 234,000), and the company also highlights the development and launch of its fully online Customer Portal, with over 78,000 customers by the end of FY20.
Paul Smith, Chief Executive Officer of Morses Club, said “FY20 was a year of significant regulatory and operational change for Morses Club, with the Company making considerable progress in advancing its strategy, particularly in the development of the Digital division. HCC remained stable during the year while maintaining strong customer satisfaction levels of 97%. The launch of our online customer portal exemplified the strong progress made in terms of our customer service and digitalisation, with over 78,000 customers registered on the platform by year end, and over 117,000 customers now registered to date.”
“The acquisitions of the business and certain assets of CURO Transatlantic Limited and U Holdings Limited enhanced our offering across online loans and digital current accounts. While the division’s losses due to the ongoing re-engineering of the businesses were slightly higher than anticipated, Morses Club is confident that the resulting offering will position the Group well to take market share in the online non-standard current account and credit space. The Digital division is on track to report a break-even position during FY22.’
“Since the impact of Covid-19 on our markets, I have been impressed by the resilience and adaptability of the Group during a period of unprecedented change. The way in which we were able to quickly implement wide-ranging operational changes and leverage our platform to continue to lend to customers is testament to the dedication of our employees and agents, and the customer-centric culture we strive for at Morses Club. It has also been pleasing to see the acceleration of the digitalisation of the Group as a result of Covid-19, with demand for our digital products increasing since the first national lockdown in March.’
“With the progress made last year, our strategy remains to focus on our customers, leverage and progress our digital capabilities and drive market share growth within the wider non-standard finance market. Morses Club is financially robust, and I look forward to further progress being made across the Group during the rest of the year. Morses Club is well placed for a post Covid-19 recovery in consumer borrowing.”