Omnichannel contact centre technology specialist, Noble Systems has announced that it has completed the acquisition of FidoTrack, a specialist provider of cloud gamification software and services for call centres.
Noble Systems will be re-branding the employee engagement products as Noble® Gamification. Over the coming months, Noble will be releasing “Fast Start” connectors that will allow existing Noble contact centre clients to quickly deploy the Noble Gamification system and connect it to their Noble Solution platform. At the same time, Noble Systems plans to continue to support deployments for clients who use third-party contact centre systems. Brett Brosseau, former FidoTrack CEO, will become Vice President of Noble Gaming Solutions, and the entire Fido Track team will be on board at Noble to deliver and support the solutions.