Ofgem has appointed EDF Energy to take on supplying Toto Energy’s 134,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
EDF Energy is offering customers a competitive tariff and many of Toto’s customers will see a reduction in the price they pay. All outstanding credit balances, including money owed to both existing and former customers of Toto Energy, will also be honoured. EDF Energy will absorb all of the costs of honouring customers’ credit balances and the migration of customers.
Customers of Toto Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
Philippa Pickford, Ofgem’s director of future retail markets, said “I am pleased to announce we have appointed EDF Energy for the customers of Toto Energy. Their energy supply will continue as normal and credit balances will be honoured.”
“EDF Energy has also agreed to absorb the costs of taking on these customers and outstanding credit balances, which means the extra costs will not fall on the industry or households.”