Ofgem has chosen Green Star Energy to take on supplying the customers of Future Energy, which went out of business last week. This follows a competitive process run by Ofgem to get the best deal possible for Future Energy’s customers.
Green Star Energy is offering Future Energy’s customers the same price as they were paying before, both for customers on fixed and variable tariffs. The tariff rates will be honoured until 30 September this year.
Green Star Energy will honour all outstanding credit balances, including money owed to both current customers and to past customers of Future Energy. For current customers, any credit on their account will be used to offset future energy use. Past customers should contact Green Star Energy directly for a refund.
Customers of Future Energy will be contacted by Green Star Energy by 6thFebruary with more information about their tariff and account balance. Our advice to customers is to sit tight and wait until Green Star Energy contacts them. Then, if they wish to change their tariff, they should ask Green Star Energy to switch them to another deal, or shop around. They won’t be charged exit fees.
Neil Barnes, Ofgem’s associate partner for consumers and competition, said: “We are very pleased to have been able to secure a deal with Green Star Energy, where Future Energy customers will continue paying the same price for their energy as they were before. And their credit balances will be honoured Our advice for customers of Future Energy is to wait until Green Star Energy contacts you. They will give you more information about the tariff you are on, and about your credit balance. Then you can shop around for a better deal if you wish to.”
Joanne Thornton, Green Star Energy’s managing director, said: “We are delighted to have been selected by Ofgem and are looking forward to welcoming Future Energy customers to our Green Star family. With a priority of delivering positive customer experiences, we will work towards a seamless transition for Future Energy’s customers, including a commitment to provide their energy at the same price as their current contracts.”