Ofgem has appointed Utilita Energy to take on supplying Our Power’s 31,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Utilita is offering Our Power’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers of Our Power.
Utilita will absorb the costs of honouring customers’ credit balances and the migration of customers.
Utilita has committed to make significant improvements in its complaints handling and answering of phone calls by end of March – making it easier for customers to contact them. This will improve customer service both for Utilita’s existing customers, and incoming Our Power customers.
Philippa Pickford, Ofgem’s director for future retail markets, said “I am pleased to announce we have appointed Utilita, which will offer Our Power’s customers a competitive tariff for their energy. Their credit balances will be honoured and their energy supply will continue as normal.”
“Utilita has also agreed to absorb the costs of taking on these customers and outstanding credit balances, which means the extra costs will not fall on the industry or households.cUtilita will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
“We are pleased that Utilita has given firm commitments to delivering a positive customer experience. We expect them to continue building on this, to ensure a good customer experience for all customers.”