Customer communications, identification and graphics services specialist Paragon Group has announced the acquisition of French Groupe Bernard – specialist in Business Process Operations (BPO), effective 1st of October 2020.
Groupe Bernard will be integrated into the Paragon Customer Communications (PCC) Division with a focus on Business Process Management and Loyalty Cards / Program Management.
Groupe Bernard manages business processes for companies and organisations including paper & digital document management, complete loyalty, membership & retention programs, onboarding customers and providing personalised loyalty or membership cards, survey management for administrating rental fees for real estate organisations, subscription programs for media publications. Other services include management of charity donations on behalf of charities, management of insurance claims & contributions for health insurances, accounts payable & receivables collection for companies, services provided both physically and digitally to simplify business processes for organisations.
John Rogers, Executive Director of Corporate Development, Paragon Group said “Paragon Group intends to continue its acquisitive growth across Europe to help strengthen its customer offering and broaden its range of business processes and customer communications solutions, in line with the Group’s Buy, Build and Grow strategy”
“The acquisition of Groupe Bernard is a continuation of our growth strategy as we build our expertise to deliver increasingly comprehensive and relevant solutions to our clients’ transformation challenges, in both business process and customer experience areas in France and beyond”