Business process outsourcing specialist Target Group and digital engagement specialist Telrock have announced a collections solutions partnership agreement.
As part of its broader business process outsourcing and transformation services, Target Group provides cost-effective and compliant outsourced collections services to a number of UK banks, utility companies and other credit providers. With growing demand for solutions capable of delivering increasingly effective and compliant treatment strategies, coupled with the need to service increasingly mobile consumers, Target Group searched the market to find a modern collections platform capable of delivering optimum performance and supporting its future collections services growth.
Andrew Simpson, Business Development Director at Target Group said “We were impressed with the Optimus solution from Telrock. It was clear that substantial design, collections domain and compliance expertise had gone into the development of the Optimus solution and its integrated digital channel and consumer self-serve portal capabilities are a differentiator.”
Dale Williams, CEO at Telrock Systems said “Entering into this partnership with Target Group represents a very exciting stage in our growth. Target Group’s deep experience in providing outsourced collections services coupled with Telrock’s leading edge Optimus collections platform represents a strong fit for both companies.”