Business process outsourcing (BPO), Target Group, has announced the appointment of Aileen Wallace as an Independent Non-Executive Director and board member.

As an established Board Executive, Wallace has expertise in digital business transformation across retail and commercial banking. She has more than 10 years’ experience in executive and non-executive roles, helping to leverage growth opportunities for several leading financial services organisations including Co-operative Bank, Clydesdale and Yorkshire Banking Group (CYBG), and global technology service provider Cognizant.

Most recently, Wallace held the role of Chair of The Co-Operative Bank ESG Outsourcing Committee, providing strategic guidance to its £17 billion lending business. She was also a Board Director at Yorkshire Bank Home Loans with specific responsibility to oversee and govern the £21 billion lending division.

These non-exec roles followed a four-year spell as Director of Customer Fairness and Enterprise Assurance at CYBG, where Aileen created a new target operating model for the UK business that optimised commercial and risk capabilities.

As a member of the Target Group Board, Aileen will help set the strategic direction of the business, oversee company culture and ensure delivery of its corporate risk and governance frameworks.

Aileen Wallace, Non-Executive Director, Target Group said “This is an exciting opportunity to be part of a progressive and dynamic organisation with an ambitious growth strategy. Technology has a big role to play in the development of the business and will help to enhance Target’s customer proposition. This is an area where I have strong expertise and I believe that this, combined with my detailed understanding of the market, will mean I can play an important role in enabling the company to achieve its strategic objectives.”

Ian Larkin, CEO, Target Group, said “We are delighted to welcome Aileen to the Target Group Board. She has a terrific blend of experience that is ideally-suited to the needs of the business and I expect that her support will be of great help as we continue to build on the success of recent years.”