Visa has announced that it has resolved the technical payment issues experienced by customers last week.

In a statement, the company said  Our network is working normally. If you attempted a Visa transaction that did not complete as a result of this issue, you should not be charged. A small number of cardholders may have pending transactions that could be limiting their spending ability. We are working with your banks to resolve this.”

The issue affected European customers and prevented some consumers from using Visa for payments. The issue was the result of a hardware failure within one of our European systems and is not associated with any unauthorised access or cyber attack.

Visa Europe’s payment system is now operating at full capacity, and Visa account holders can now use Visa for any of their purchases and at ATMs, as they normally would.

Al Kelly – Chief Executive Officer, Visa Inc. said “Our goal is to ensure all Visa payments work reliably 24 hours a day, 365 days a year. We fell well short of this goal today and we apologise to all of our partners and Visa account holders for any inconvenience this may have caused.”

 

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