The importance of communications. Getting your company’s messaging and communications strategy right will be of key importance as we enter, what could be, a fragile economic climate for consumers
What is responsible communication? How can businesses make sure their vulnerability strategies are working?
Credit Management options adapting to business change, post-pandemic and post Brexit. How can we combat potential late payment/bad debt?
2020 was a year of disruption, uncertainty, and hardship. What we can expect to see in a post-pandemic world? What are the challenges and the opportunities that exist in 2021 and beyo
The threat of zombie companies. Pandemic policy responses by the UK government and the Bank of England have created a new generation of ‘zombie’ companies that could drag on the UK economy
The role new technology can play, what are the customer engagement strategies?
Open Banking and Affordability: Assessing affordability. Identifying vulnerable customers, does technology have a role to play? Assessing explainable AI in financial services
The new models for identifying risk. What critical information do you need to know to make sharper risk-based decisions? What is the scope of the due diligence that your company should perform to reduce your risk?
What can be done to protect lenders without damaging customer experience? The importance of real-time intelligence in preventing fraud. The importance of identity verification.
The current lending technology landscape, how the wider society is impacting lending patterns. What’s on the horizon and shaping the future of lending. Plus a look at payment innovation.
In a fragmented collections environment, this panel session examines customer engagement strategies
Discussion examing how open banking strategies are being implemented into collections.
The future of collections. 2020 was the year of change for consumers, this session will discuss how business transformation can be achieved to adapt to an ever-changing environment.
Assessing affordability. Identifying vulnerable customers using new technology.
Is Open Banking the answer to collections and does it offer a real solution in collections?
How can technology help with collections customer engagement hurdles in an unpredictable world?
Assessing affordability. Identifying vulnerable customers, does technology have a role to play?
What will be the impact of business transformation upon a business? How important is business transformation flexibility? The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections.
How can companies maintain values using technology and not lose the human touch?
The first edition of Connected News, Credit Connect talked to Gareth Bailey from DebtStream and Matt Whale from Hoist Finance and examining how COVID has accelerated the adoption of digital in collections and asking what will collections operations of the future look like?
The webinar will give a demonstration of a UI that works and generates a strong engagement – taking the friction out of collections processes and making the decisioning for the end-user simple. Also, showcasing the automated signposting of customers to dedicated paths based on their circumstances, previous interactions and current input – and a quick preview of the newer tech we’ve baked into our portals that adds familiarity in engagement by using add ons like ApplePay and GooglePay.