Cost of Living Response
Future of Credit and Collections Technology
Regulations Impact on Lending
Assessing Credit Risk
Future of Collections
Propensity to Pay
Technology and Credit Management
Late Payment and Insolvency
New World Trade Credit Risks
New Generations In Lending
Open Banking and New Technology
Assessing affordability and the Customer Journey
Re-Assessing Credit Risk
Future of Collections
Vulnerable Customers and Affordability
Future of technology and open banking. The role of customer engagement. The importance of business transformation and creating the right mix between people and technology. The Future for Lending and Collections creating an end to end strategy. What are the potential negative impacts of technology (e.g. fraud)? Can we predict the future of lending and collections?
Speakers: Richard Sharp, Managing Director Consumer Division at Oplo
Tony Gundersen, Head of Operations at Onmo
Melanie Chell, Director of Client Experience and Culture at Equivo
Mark Oppermann, Co-Founder, Head of Sales & Marketing at Webio
Affordability and Vulnerable customers. Can data play a bigger role? The importance of the customer journey from the start of the lending/credit cycle through to collections. Can the online lending and collections self-service models work?
Speakers: Sonya Schofield, Head of Vulnerable Customer Strategy at GAIN Credit
Frank Sherlock, Vice President International at CallMiner
Guy Statter, Head of Software Sales at Qualco
Credit risk: What has the pandemic done to risk appetite? Assessing lending and collections risk. Speakers: Paul Smith, Chief Executive Officer at Morses Club
Paul Chong, Co-Founder at Ophelos
Frank Brown Practice Lead: Head of Risk and Transformation at Bovil
Peter Gent, Sales Director at CRS
Credit and collection landscape. The industry view on assessing the credit and collections challenges. How can the lending, credit and collections sectors work closer to enhance the best customer outcome?
The potential of identifying vulnerable customers early, does technology have a role to play. Data underpins all, but is it keeping pace with the demands of changing economic lending demands? Can lenders identify and protect vulnerable customers and mitigate risks of customers falling Into debt, improving customer outcomes
The value of new technology Artificial Intelligence (AI), Machine Learning (ML) and Open Banking and how it is influencing data and analytics decisioning. Is there scope for data sharing and what does this look like? What does it take to implement ethical and unbiased AI and ML into your processes?
What does post-lockdown credit risk look like? What will be the consequences of furlough ending, and how will we recover? Identify the future opportunities to take hold of during renewed growth and expansion as the economy recovers. What will be the new critical information needed to make sharper risk-based decisions?
This panel discussions examines the current lending technology landscape, how the wider society is impacting lending patterns and the role of digitalisation. How will businesses change as the economy adapts to a new economic landscape and the availability of credit?
A look at the importance of using data in the best way to maintain best customer outcomes. Can data really identify vulnerable customers?
The discussion will examine whether open banking technology and other types of technology are being effectively implemented into collections
What will be the impact of business transformation upon a business? How important is business transformation flexibility?
The importance of communications. Getting your company’s messaging and communications strategy right will be of key importance as we enter, what could be, a fragile economic climate for consumers
What is responsible communication? How can businesses make sure their vulnerability strategies are working?
Credit Management options adapting to business change, post-pandemic and post Brexit. How can we combat potential late payment/bad debt?
2020 was a year of disruption, uncertainty, and hardship. What we can expect to see in a post-pandemic world? What are the challenges and the opportunities that exist in 2021 and beyo
The threat of zombie companies. Pandemic policy responses by the UK government and the Bank of England have created a new generation of ‘zombie’ companies that could drag on the UK economy
The role new technology can play, what are the customer engagement strategies?
Open Banking and Affordability: Assessing affordability. Identifying vulnerable customers, does technology have a role to play? Assessing explainable AI in financial services
The new models for identifying risk. What critical information do you need to know to make sharper risk-based decisions? What is the scope of the due diligence that your company should perform to reduce your risk?
What can be done to protect lenders without damaging customer experience? The importance of real-time intelligence in preventing fraud. The importance of identity verification.
The current lending technology landscape, how the wider society is impacting lending patterns. What’s on the horizon and shaping the future of lending. Plus a look at payment innovation.
In a fragmented collections environment, this panel session examines customer engagement strategies
Discussion examing how open banking strategies are being implemented into collections.
The future of collections. 2020 was the year of change for consumers, this session will discuss how business transformation can be achieved to adapt to an ever-changing environment.
Assessing affordability. Identifying vulnerable customers using new technology.
Is Open Banking the answer to collections and does it offer a real solution in collections?
How can technology help with collections customer engagement hurdles in an unpredictable world?
Assessing affordability. Identifying vulnerable customers, does technology have a role to play?
What will be the impact of business transformation upon a business? How important is business transformation flexibility? The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections.
How can companies maintain values using technology and not lose the human touch?
The first edition of Connected News, Credit Connect talked to Gareth Bailey from DebtStream and Matt Whale from Hoist Finance and examining how COVID has accelerated the adoption of digital in collections and asking what will collections operations of the future look like?
The webinar will give a demonstration of a UI that works and generates a strong engagement – taking the friction out of collections processes and making the decisioning for the end-user simple. Also, showcasing the automated signposting of customers to dedicated paths based on their circumstances, previous interactions and current input – and a quick preview of the newer tech we’ve baked into our portals that adds familiarity in engagement by using add ons like ApplePay and GooglePay.