Online Collections Technology Think Tank



What will the future of collections look like?


With the Credit & Collections Technology Think Tank event now moving to Wednesday 21st October Credit Connect will be running the Online Collections Technology Think Tank on Thursday 24th September.

The event will feature a number of discussions on what will the future of collections look like living with the pandemic post lockdown.

The event will seek to create an engaging environment with the aim of enabling all participants to learn about the change within collections and the role technology and innovation has to play in the ‘new normal.’

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges as a result of the pandemic which has economically impacted household finances but collections processes and strategies.

The Online Think Tank will focus on how collections teams can improve profit and loss using technology. The event will aim to arm attending companies with strategies that can be implemented in their business to enable maximum business returns.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.


Provisional Agenda:


  • 10.00am: Opening remarks from Credit Connect and Chair: Overview of the main areas in which technology can play a key role in collections efficiency as we all move to a new business model of working.
  • 10.05am:  Collections Futures – Business Transformation: What will be the impact of business transformation upon a business? How important is business transformation flexibility? The current collections technology landscape, how the wider society is impacting collections. What’s on the horizon and shaping the future of collections.


  • 10.55am: Customer Engagement in the digital generation: How can companies maintain values using technology and not lose the human touch.


  • 11.45amVulnerable customers and affordability: Assessing affordability. Identifying vulnerable customers, does technology have a role to play?


  • 12.30pm: Open Banking in collections: Is Open Banking the answer to affordability and vulnerable customer solutions?
  • 1.15pm: closing remarks and question time
  • 1.30pm: Event close

Click to register to attend 

Find out more on the Think Tank web page

Thursday 24th September 2020 

Connected News



The next edition theme and speakers will be confirmed soon.

Click to register to attend


Thursday 29th October 2020 

Credit & Collections Technology Awards ceremony

This year will take place online with a live Awards ceremony.

The fourth annual Credit & Collections Technology Awards ceremony will take place online with coverage beginning at 2.45pm.

The event was originally planned to be announced at the  Midland Hotel in Manchester. This will be the venue for the event in November 2021.

The ceremony is a celebration of the companies that have consistently raising the bar and pushing the profession forward through innovation.

The afternoon provides a fabulous opportunity to celebrate the ‘best in class’ in the industry as finalists gathered to hear who will triumph this year.

Provisional Event timelines

  • 2.45pm start ,more details to be confirmed soon.

VIEWER DRESS CODE: This a black tie event.

An attendance link will be available soon.

Thursday 19th November 2020

2.45pm start

Do you have a forthcoming commercial or consumer credit event that you want to promote and want to target a specific audiences in the Credit sector?

Contact Credit Connect with details on how to get a FREE listing in this section.

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