Consumer Vulnerability & Debt Conference

As inflation swells, wholesale energy prices quadruple and the world battles climate change, an unprecedented war and the fallout from the pandemic, Britain finds itself entering a cost of living crisis and era of uncertainty never seen before. This toxic cocktail is taking its toll on consumer finances and challenging utility companies to think differently about how they deal with a new cohort of customers tumbling into debt and vulnerable circumstances.

The 2022 Utility Week Consumer Vulnerability and Debt Conference will help the industry to navigate these constantly evolving times, adapt to new vulnerability trends, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies, innovate through personalization, data and digitalization, and consider new ways of working to serve and protect the customers most in need of help.

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