Online Collections Technology Think Tank

Online event 9.30am – 2pm

Return of the ifth Online Collections Technology Think Tank.

The fifth Online Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies in 2022.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation has to play in an everchanging environment. The last event was attended by just over 200 collections professionals across four streams

The next edition of the event will explore conversations around the collections strategies as the UK copes with changes in economic circumstances as we hope to emerge from what we hope is the worst of the pandemic.

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges as a result of the pandemic which has economically impacted household finances but collections processes and strategies.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.



  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Vanessa Northam, Head of Strategic Partnerships at StepChange
  • 9.40am: Collections Risk. What are the risks in choosing the right collections strategy and matching this to operations needs? What is the best mix between people and technology? SPEAKERS: Mark Porter, Head of Customer Operations from Oodle Finance, Richard Fenton, Head of Digital Development from The Zinc Group, Frank Sherlock, VP International from CallMiner.

10.25am BREAK


  • 10.45am: Customer Engagement What are the best methods of customer engagement, does it vary sector to sector, generation to generation? What customer engagement strategy is best in what will be a fragile economic climate for consumers. SPEAKERS: Steven Coppard, Deputy Director Government Debt Management Function
    from The Cabinet Office, David Murphy, Partnerships, Sales & Solutions Director from Sigma Connected Group, Steve Exton, AVP Business Development, Europe from Firstsource.

11.30am BREAK


  • 11.55amVulnerable customers and affordability. Is there any technology that can help enable the best approach in firstly assessing vulnerable customers and then managing affordability?  Can data really identify vulnerable customers? How do we ensure the best customer outcomes?  SPEAKERS: Kevin Stewart, Business Unit Leader, Revenues & Benefits from Middlesex District Council, Chris Leslie, Chief Executive Officer from the Credit Services Association (CSA), Kevin Still, Director from DEMSA, Dominic Maxwell, Founder from TellJO.



  • 1.05pm:  Future of Collections Technology What does it look like? WIll open banking be used in collections strategy. What about artificial intelligence and Machine Learning what are the latest technology innovations, how have they been adopted. Is there even a measurable metric for defining best customer outcomes? SPEAKERS: Sam Challenger, Head of Collections & Customer Experience from Billing Finance, Owen Edwards, Head of Lending Operations from JN Bank Daniel Calcott, Director from The Digital DRA, Richard Grey, VP Sales and Services from Lightico.
  • 1.50pm: Closing remarks 

2pm: Event close

For more event information click here

Click here to register