Challenging fraud behaviours – a matter of national prosperity 

14th March 2025 Industry opinion |

Cifas’ annual Fraud Behaviours Survey – research into public attitudes to committing fraud – is a useful bellwether into society’s attitudes to lying for financial gain. Year-on-year our fraud behaviours work has demonstrated a growing normalisation of fraud by the UK public and the findings in the latest survey are no exception. Nearly half (48%)…

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What’s the forecast for Members’ Voluntary Liquidations?

5th March 2025 Industry opinion |

The goalposts for Members’ Voluntary Liquidation taxes are changing as announced in the Autumn Budget, Labour’s first major fiscal announcement since coming into power. As the government set out to raise a record £40 billion through tax rises, Capital Gains Tax and Business Asset Disposal Relief, both crucial to an MVL, came under the firing…

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Britain avoids recession but remains mired in a living standards downturn

14th February 2025 Industry opinion | #recession avoided

The UK economy unexpectedly grew at the end of last year, despite the Bank of England predicting last week it would be in recession territory. But GDP per capita – which closely tracks disposable income growth – is still lower today than it was before the pandemic, the Resolution Foundation. Having grown by 1.1 per…

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What next for BNPL?

3rd December 2024 Industry opinion |

Buy-now pay-later is heading into uncertain terrain. Prior to being elected, Labour signalled its intention to tighten up the law as it applies to this unregulated niche of financial services, unhappy with the fact that a third of such loans are not paid off at the end of the term and 20% of borrowers miss…

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Incomes battle expenditures as winter approaches

29th November 2024 Industry opinion |

Increases in average salaries are still struggling to overcome ever rising costs in core expenditure for many UK households, with more signs of people leaning into credit to make ends meet, according to the November 2024 Money Statistics, produced by The Money Charity. Hard-pressed UK households will have welcomed the news of average salary rises…

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Household belts tightened in face of rising debts

31st October 2024 Industry opinion |

UK households were seen to be taking on more debt and reducing their saving rates through the end of the summer months in order to afford everyday expenses, indicating a continuing tightening of belts for challenged budgets. Numbers emerging from the third quarter of the year show increasing debt and reduced savings for UK households,…

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Heat or eat challenges loom for many

1st October 2024 Industry opinion |

The ongoing challenges around the cost of living remain front and centre of minds for many UK households as increasing prices and debts push people towards stark choices of heating or eating. Heading into the end of the year, signs are that the cost of living continues to occupy a lot of people’s thoughts, with…

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With the best of intentions: The potential consequences of mandatory reimbursement

1st October 2024 Industry opinion |

The 7th October 2024 will be a landmark day for the banking industry and the wider fraud prevention community. The Payment Systems Regulator’s long-anticipated rule changes – to make reimbursement for fraud losses mandatory – officially go live. In what is arguably the most polarising policy initiative in the history of the UK counter-fraud industry;…

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Tackling the engagement gap

11th September 2024 Industry opinion |

Here at the Credit Services Association (CSA), we have launched our latest report titled ‘Tackling the Engagement Gap Addressing the reluctance of consumers to discuss debt; which takes a closer look at the reasons for customer disengagement. This report builds on work we started some years ago with our #heretohelp campaign, which sought to reassure…

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Housing expenses continue to stretch family budgets

2nd September 2024 Industry opinion |

UK household budgets continue to be stretched, with particular pressure coming from housing expenses. The challenge of affording a place to live and call home remains one of the major stretches on UK household budgets, with difficulties being faced across the board; for those renting, hoping to buy, or those keeping up with their mortgage.…

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Lenders prepared to manage higher mortgage interest rates and increased default levels

2nd August 2024 Industry opinion |

Lenders have never been in a stronger position to manage higher mortgage interest rates and increased default levels. Many mortgage holders have been eagerly awaiting the next Bank of England rate cut in the expectation that it will lead to significantly lower monthly mortgage payments for them. Unfortunately, they are largely wasting their time. Truth…

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Households continue to face challenge of spend or save

30th July 2024 Industry opinion |

Household saving ratios continue to climb upwards as more seek to take advantage of higher interest rates, but many are still challenged by their ability to find the right balance between saving and spending. Recent months have seen a gradual increasing of the ratio at which UK households are saving and while a positive sign,…

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Consumer-centric approaches shine at new industry awards

15th July 2024 Industry opinion |

As a corporate communications consultant with specialist expertise in financial services, it’s been a privilege to be part of the inaugural Credit and Collections Industry Awards which celebrate excellence and innovation across credit, lending and collections. The high standard of entries and breadth of impressive initiatives certainly brought to light the consumer-first approach that’s been…

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