2.7m card fraud is filed every year

28th May 2024

A new report by Scams.info has found that there are 2.7 million card fraud loss reported every year in the UK.

Scams.info’s report has studied the number of of fraud across a five year period to determine which fraud types are most on the rise, and which types are becoming less common.

The fraud type most on the rise in the UK is remote purchase, with a 170,770 increase (8%) in reports over the five years studied. This includes unauthorised payments made via online transactions, telephone, or mail.

The second biggest increase in the study was card ID theft, which includes the additional theft of personal information to open or take over a card account belonging to someone else. The yearly reports for this fraud type increased by 18,273 (29%) over the five year period.

Ranking third in the study was internet banking, which saw a 11,132 rise in reports; a 53% increase. The fraud type which showed the biggest percentage increase over the 5 year period, with reports up by a shocking 318% (9,405 increase), is mobile banking fraud.

Counterfeit card fraud is the fraud type which has shown the biggest decline, with the number of reports decreasing by 39,042 (a 67% decrease). Lost and stolen card reports have also shown a decrease over the studied period, with 33,648 less yearly reports (-8%).

The third biggest decrease was seen for telephone banking fraud, with a 4,861 decrease in reports (-61%).

Nicholas Crouch at Scams.info said “One of the key steps for preventing fraud is being hyper vigilant about sharing your personal information, including your bank details. If you receive an unexpected or unsolicited call, email, or text requesting your information, always contact the supposed company directly through their public email or number to verify the request.

“With more and more cases of fraud originating from phishing emails and computer viruses, it’s vital to make sure that your computer security measures are up to scratch. Ensure your computer has up-to-date anti-virus software installed, and always be cautious of any requests asking you to enter personal details via a link.

“Essentially, it is important for you to be aware and to take action. This includes going through your bank or card statements and querying any suspicious charges, as well as questioning any unusual communications regarding payments that you don’t remember. Shredding any receipts or post with your personal information on is also a good security measure.

“If you believe you may have been a victim of fraud, you should always inform your bank who can take action to prevent further losses. You should also report the fraud to ActionFraud, the UK’s national reporting centre who work with the police to ensure your fraud report reaches the right place and is dealt with appropriately.”

Number of reports
2018 2019 2020 2021 2022 5 year increase % increase
Remote purchase 2,050,275 2,157,418 2,417,866 2,423,826 2,221,045 170,770 8%
Card ID theft 63,791 54,165 34,545 40,026 82,064 18,273 29%
Internet banking 20,904 25,849 55,995 72,557 32,036 11,132 53%
Mobile banking 2,956 6,872 10,155 11,270 12,361 9,405 318%
Cheque fraud 2,020 2,852 1,247 815 966 -1,054 -52%
Card not received 10,046 7,907 8,435 8,941 8,848 -1,198 -12%
Telephone banking 7,937 11,199 7,490 4,623 3,076 -4,861 -61%
Lost and stolen card 434,991 460,142 321,994 325,501 401,343 -33,648 -8%
Counterfeit card 58,636 65,907 52,782 24,908 19,594 -39,042 -67%