The Credit Services Association (CSA) has published a new report examining how language barriers can affect customer engagement across the sector. In particular, the research highlights that language barriers are a recurring operational issue across debt advice organisations, and support capabilities can vary. The paper titled ‘Signposting for customers who have language barriers,’explores the practical…
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New figures show more than 216,800 people were helped by free debt advice services National Debtline and Business Debtline in 2025 – a 6% increase on the previous year, as high living cost pressures continued to drive debt issues. The services – run by charity Money Advice Trust – helped people tackle more than £2.9 billion of debt in…
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Over two million Britons are reportedly in debt to illegal lenders, a rise of 500,000 since 2022, according to the Centre for Social Justice (CSJ). Britain is facing a growing illegal lending crisis as record numbers of cash-strapped households turn to loan sharks to cover everyday living costs. The number of people borrowing from unscrupulous…
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With the football World Cup just around the corner, new research from MoneySuperMarket has revealed that almost a quarter (23%) of Brits expect to rely on credit cards or borrowing to fund World Cup-related spending. The survey of UK adults revealed it won’t just be the beer leaving Brits with a hangover this summer, with…
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British consumers are among the most pessimistic in Europe about their finances in the year ahead, as instability and conflict in the Middle East tops the list of the biggest financial concerns across the continent according to new Europe-wide research from CRIF. The data reveals that half of all European consumers (50%) cite Middle East instability…
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One in four (25%) adults borrowing money from their parents for bills such as rent or insurance admit they don’t always tell their partner about the extra help, even though they share the bill, according to new polling data conducted by Compare the Market. This proportion rises to a third (33%) among Gen Z and…
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A fifth of adults in the UK are feeling constant ‘financial regret’ over their spending habits, with pressures felt particularly strongly by younger generations, according to research from Hymans Robertson Personal Wealth. The poll found that more than a fifth (21%) of people said they regret overspending on “consumables” such as clothes and meals out,…
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Eight in ten gamblers aged 18-24 (83%) will bet more frequently in 2026 due to major sporting events like the World Cup, with a quarter (25%) doing so to help cover essential bills, according to new research from Nationwide. By comparison, less than half (37 per cent) of those over 55 expect to gamble more.…
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New consumer survey and spending data from the Vanquis Financial Wellbeing Index has revealed that one in three workers earning under £40,000 are creating additional income streams to make ends meet. At the same time, households continue saving less than £3 in every £100 earned. Despite widespread efforts to manage money carefully, many households simply…
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The latest data from the ONS on households’ costs highlights the higher rate of inflation that renters are experiencing compared to homeowners. Mortgagors and outright owner occupiers each had the lowest annual inflation rate of all tenure types, of 3.6% in the year to March 2026 with mortgagors experiencing a slight decrease from 3.7%; both…
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Energy regulator Ofgem has announced a 13% increase in the energy price cap for the period covering 1st July to 30th September 2026. The price cap refers to the default tariff applied when a customer has not signed for a fixed-rate tariff. It sets a maximum rate per unit and a standing charge that can…
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Research conducted by Updraft has revealed that Brits are expected to accumulate an average of £1,641 in credit card debt over the summer months, with many falling into the trap of overspending, missing grace periods and accruing interest. In fact, for some, summer 2025 spending may not even be paid off yet. Updraft surveyed 2,002…
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Credit Connect has announced its 2026 Industry Leaders list. The Leaders list was announced as part of the inaugural Industry Leaders Dinner at the Eastwood Hall in Nottingham, which is part of the Credit Connect Spring series event. The Spring event series also includes the Commercial Credit & Collections Conference, Credit & Collections Think Tank…
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