The Credit Services Association (CSA) has set out ten challenges for how public sector recoveries and collections could evolve, to better support people in financial difficulty and improve outcomes for taxpayers. The new paper, published by the CSA, is titled ‘Ten key discussions in the debate around modernising public sector collections.’ The trade body for…
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The Government has announced that is it modernising rules around council tax debt collection, as the Ministry of Housing, Communities, and Local Government responded to their modernisation consultation. The Government announced that the timeframe before a person loses the right to pay in instalments will be extended from one missed payment to three, and at…
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Rising energy prices caused by the war in the Middle East will cause a drop in living standards for households, according to new analysis by the Resolution Foundation Despite some lower-income households receiving a long-overdue real-terms increase in their benefits, we now estimate – based on market-forecasts for the rise in energy prices consistent with…
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Neither the Covid-19 pandemic nor the cost-of-living crisis produced significant deterioration in average collections on established paying portfolios, according to analysis by credit management firm Intrum. Using advanced econometric techniques, Intrum examined the performance of proprietary portfolios of defaulted debt between 2016 and 2025. The analysis examined the influence of macroeconomic variables (such as real…
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New figures released by the Finance & Leasing Association (FLA) show that second charge mortgage new business volumes grew by 27% in February 2026. Commenting on the latest new business figures for the second charge mortgage market, Geraldine Kilkelly, Director of Research and Chief Economist at the Finance & Leasing Association (FLA), said “The second…
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Latest data from the Bank of England has found that loan defaults have risen to 6.2% in early 2026, the highest since late 2024 (7.8 per cent), when the UK had seen several hikes in interest rates. Unsecured lending defaults hit 18.6% in Q1 this year, the highest figure since the last quarter of 2023.…
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Credit Connect has announced the shortlist of companies and partnerships for this year’s third annual Credit & Collections Industry Awards. The finalists for this year’s awards consist of 108 entrants (whittled down from nearly 115 entries) from nearly 80 companies within the shortlist. There are over 20 partnership entries in the running to win across…
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Two thirds (64%) of couples claim higher living costs is making money a bigger issue in their relationship according to new research from Hymans Robertson Personal Wealth. Despite this, less than half (46%) say they know how much their partner earns and only 14% of couples say they regularly discuss their finances together, suggesting many…
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Law firm Wilkin Chapman Rollits has strengthened its recoveries and litigation capability with the acquisition of Nottingham-based Legal Recoveries and Collections (LRC). Completed on 1st April, the acquisition comes exactly one year after the merger of Wilkin Chapman LLP and Rollits LLP, and is expected to increase the turnover of the firm’s recoveries department to…
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Ofgem’s latest debt and arrears data shows that total energy debt has risen once again and now stands at a record £4.55 billion for the period to the end of 2025, up 18% year on year. As essential bills like gas and electricity continue to drive the cost of living crisis, StepChange reveals that client…
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Data from Cornwall Insights has found that a typical gas and electricity bill is forecast to reach £1,929 a year from July under Ofgem’s quarterly price cap, up £288 (or 18%) from the current cap. The slight reduction in the forecast follows a partial steadying in wholesale markets after a pause in energy infrastructure strikes…
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New figures released by the Finance & Leasing Association (FLA) show that second charge mortgage new business volumes grew by 19% in January 2026. Commenting on the latest new business figures for the second charge mortgage market, Fiona Hoyle, Director of Consumer & Mortgage Finance and Inclusion at the Finance & Leasing Association (FLA), said…
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The Enforcement Conduct Board (ECB) has announced new vulnerability standards for enforcement firms and agents. The Standards provide stronger protections for people in vulnerable situations. Over 7 million cases of unpaid debts are sent out for enforcement each year, with the industry recovering over a billion pounds, much of which is for the public purse. The ECB ensures that enforcement is done fairly,…
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