Credit, Collections & Insolvency News
Three million households are being forced to skip meals and cut family visits, according to new research from Which? Which?’s latest Consumer Insight Tracker shows that households across the country are having to take more and more drastic measures to mitigate rising costs. In the month to 10th April, analysis found consumer confidence fell to…
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New research by Age UK has found that 3.4 million (28%) pensioners, more than one in four, are struggling financially, and nearly half of them have been struggling for three years or more. Notably, a fifth (22%) of those struggling, equivalent to 740,000 aged 66+ said they have been struggling financially for more than five…
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New research from debt management firm Lowell has revealed that on average, it takes families until mid-April (3.8 months) to clear their festive debt. The survey found that 74% of UK families relied on credit cards and Buy-Now-Pay-Later schemes to help cover the cost of Christmas. While some families have the luxury of being able…
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While the use of AI in payments management continues to grow, the UK is proving slower to adopt AI solutions than its European peers, with skills gaps and regulatory uncertainty slowing progress according to new research by Intrum. Intrum’s European Payment Report, based on a survey of over 8,000 businesses in 20 markets, is produced…
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Latest monthly figures from the Insolvency Service for England & Wales have indicated that personal insolvencies increased by 3% when compared to February 2026 and 30% higher than in March 2025, totalling 12,252 personal insolvencies The insolvencies consisted of 654 bankruptcies, 4,523 debt relief orders (DROs) and 7,075 individual voluntary arrangements (IVAs). T The 7,075 IVAs registered…
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The Credit Services Association (CSA) has set out ten challenges for how public sector recoveries and collections could evolve, to better support people in financial difficulty and improve outcomes for taxpayers. The new paper, published by the CSA, is titled ‘Ten key discussions in the debate around modernising public sector collections.’ The trade body for…
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Neither the Covid-19 pandemic nor the cost-of-living crisis produced significant deterioration in average collections on established paying portfolios, according to analysis by credit management firm Intrum. Using advanced econometric techniques, Intrum examined the performance of proprietary portfolios of defaulted debt between 2016 and 2025. The analysis examined the influence of macroeconomic variables (such as real…
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Ofgem’s latest debt and arrears data shows that total energy debt has risen once again and now stands at a record £4.55 billion for the period to the end of 2025, up 18% year on year. As essential bills like gas and electricity continue to drive the cost of living crisis, StepChange reveals that client…
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The Enforcement Conduct Board (ECB) has announced new vulnerability standards for enforcement firms and agents. The Standards provide stronger protections for people in vulnerable situations. Over 7 million cases of unpaid debts are sent out for enforcement each year, with the industry recovering over a billion pounds, much of which is for the public purse. The ECB ensures that enforcement is done fairly,…
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The Government has announced that millions of people and businesses who owe money to the Government will benefit from more personalised and affordable repayment support under new plans to improve how debt owed to the public sector is managed. The 2026–2030 Government Debt Management Strategy outlines how departments will better use data and earlier engagement to help people who…
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New research from StepChange has shown that one in two people (51%) have experienced problem debt, with 44% of them telling no one about their financial struggles. The debt charity is urging people to talk more openly about debt to help break down stigma and encourage those struggling to seek free, confidential advice sooner. New…
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New research by Confused.com has found that almost half (48%) of people admit to lying to their partner about their financial situation in the past. With the cost of living crisis putting financial pressure on people it’s not surprising that money can sometimes cause issues in relationships. Over one in two (58%) partners argue about…
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Debt charity, StepChange, has warned that high levels of arrears across essential bills have become the ‘new normal’ for many households. Those on the lowest incomes are being hit hardest, often forced to juggle everyday living costs while trying to repay historic debts. The report reveals that in 2025, average household arrears are up 11%…
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