Credit, Collections & Insolvency News
A new study released by Money Advice Liaison Group (MALG) and AI firm Wyser has outlined how generative AI could reshape the UK’s regulated debt advice landscape, if deployed with precision, humility and human oversight. The new research funded by the Money & Pensions Service (MaPS) highlighted the deep structural complexities, widespread vulnerability and a…
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While the use of AI in payments management continues to grow, the UK is proving slower to adopt AI solutions than its European peers, with skills gaps and regulatory uncertainty slowing progress according to new research by Intrum. Intrum’s European Payment Report, based on a survey of over 8,000 businesses in 20 markets, is produced…
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AI-enabled automation software specialist, Aryza has announced the acquisition of Umbrella Tech, a voice-based agentic AI for the financial services industry. Featuring hyper-realistic voices and advanced speech analytics, Umbrella Tech enables organisations to automate collections, customer service, and compliance journeys with accuracy, speed, and multilingual support in over 100 languages worldwide. Colin Brown, CEO of…
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Credit Connect has announced the shortlist of companies and partnerships for this year’s third annual Credit & Collections Industry Awards. The finalists for this year’s awards consist of 108 entrants (whittled down from nearly 115 entries) from nearly 80 companies within the shortlist. There are over 20 partnership entries in the running to win across…
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The Money Advice Liaison Group (MALG) has announced ithas secured funding from Money & Pensions Service for a new research initiative exploring what safeguards are needed to ensure Generative AI is used safely for debt advice. The research project, entitled ‘Exploring Safe & Effective Self‑Serve in Regulated Debt Advice in the Generative AI Era’, is…
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Credit Connect has published its annual Credit & Collections Technology Awards review. The awards review highlights the unique transparency of the Credit & Collections Technology Awards, with data graphs showcasing the results, accompanied by judges’ comments. The award’s rigorous and transparent process enables each company that enters the awards an opportunity to receive a bespoke…
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Credit Connect has announced its annual Credit & Collections Technology company Power List for 2025. The seventh edition of the Power List is a round-up of the most prominent innovative companies within credit and collections technology. Each year, Credit Connect identifies the Top 20 ‘Premier’ innovator companies, highlighting the achievements and successes of the top-performing…
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Credit Connect hosted its Autumn Credit & Collections events series in Manchester last week at the Midland Hotel. The event, which concludes the Credit Connect event series for 2025, included the Commercial Credit & Collection Conference, Credit & Collections Technology Think Tank and the 8th Credit & Collections Technology Awards. The day kicked off with…
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The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…
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Lloyds Banking Group research has shown that more than 28 million (56% of UK population) adults are now turning to Artificial Intelligence (AI) to help manage their money. ChatGPT is referenced as the most popular platform, used by six out of ten. With more than half of people who use AI employing it for budgeting,…
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Financial services firms need to enhance the accessibility and supportiveness of their online content for individuals with financial and mental health concerns, according to a new report from the LSB (Lending Standards Board). The report, based on research commissioned by the LSB from the Money & Mental Health Policy Institute, assesses financial services firms’ websites…
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Digital tools are transforming customer service across every sector, but don’t replace the value of human empathy when people face financial difficulties, according to new research from Lowell. Conducted to mark National Customer Service Week, the research found that 81% of respondents believe it is important to speak to a human when they have a…
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The 2026 Credit & Collections Industry Awards have opened for entries into next year’s awards. The awards programme was launched in 2024, recognising excellence within credit and collections by highlighting achievements through its tangible and transparent awards judging scheme. The awards also acknowledge key industry innovations and initiatives in credit, lending and collections. The Credit…
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