Collections Technology Think Tank 5.1 Review

Credit Connect hosted its sixth Online Collections Technology Think Tank last week which saw collections strategies and the impact of cost of living economic stresses discussed by eight collections professionals from a variety of industry sectors. In the eighth edition of the Collections Technology Think Tank series, hosted by Credit Connect Media, industry professionals gathered…

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£85 million remains unclaimed in Household Support Fund

Analysis of figures from councils across England by responsible lender, Creditspring has revealed that £85 million of the Household Support Fund remains unspent with the 31st March 2024 deadline fast approaching. The Household Support Fund was first launched in October 2021, and has been extended several times. The current tranche, which has been running since…

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Credit Connect Media launches new industry Awards

8th February 2024 Consumer Collections | #featured

Credit Connect Media has announced that it will launch a new event called the Credit & Collections Industry Awards. The inaugural industry Awards will seek to recognise excellence within credit and collections by highlighting achievements through its new tangible and transparent awards judging scheme. The awards will recognise key industry innovations and initiatives in credit,…

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Webio launches AI-driven interface

19th January 2024 Company News |

Artificial Intelligence (AI) conversational customer engagement solutions specialist, Webio has announced that it has launched an upgrade to its platform and user interface (UI).  Designed to empower agents with faster, more intelligent information, the redesigned UI enhances agents’ ability to engage with customers, particularly those in vulnerable situations. With the Webio platform, AI and chatbots…

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2023 Credit & Collections Technology Company Power List announced

Credit Connect has announced its annual Credit & Collections Technology company power list for 2023. The fifth edition of the power list is a round-up of the most prominent innovating companies within credit and collections technology. Each year Credit Connect identifies the top 20 ‘Premier’ innovator companies highlighting the achievements and successes of the top-performing…

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2023 Credit & Collections Technology Think Tank review

Credit Connect hosted its third in-person Credit & Collections Technology Think Tank in mid-November in Manchester which saw credit and collections strategies and the impact of the cost of living discussed by sixteen professionals from a variety of industry sectors at the Midland Hotel in Manchester. The themes of cost of living impacting customer engagement,…

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Credit & Collections Technology Awards announces 2023 winners

24th November 2023 Consumer Collections | #featured

The winners of the 2023 Credit & Collection Technology Awards winners have been announced following a live in-person event yesterday (Thursday 23rd November) at the Midland Hotel in Manchester. The awards are the flagship event for innovational technological professionals working in credit and collections and the seventh annual event honoured the UK’s technological innovators, celebrating…

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Credit & Collections Technology Awards announces 2023 shortlist

Credit Connect is pleased to reveal the companies, partnerships and individuals that have been shortlisted in this year’s seventh annual Credit & Collections Technology Awards. The Credit& Collections Technology Awards is the UK’s celebration of tech innovators in credit and collections. The technology-focused award scheme seeks to champion innovation and best customer outcome solutions. The shortlist…

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Regulators holding back fintech firms

A new report from Innovate Finance, published with EY. says regulatory constraints are preventing fintech firms from boosting financial inclusion and helping consumers through a cost-of-living crunch. The report urges regulators to swiftly expand the UK’s open banking regime and loosen rules on robo-advice so consumers can access free financial guidance on managing their debts.…

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Collections Technology Think Tank 4.1 Review

2nd March 2023 Arrears and Recoveries |

Credit Connect’s hosted its sixth Online Collections Technology Think Tank 4.1 last week which saw collections strategies and the impact of cost of living economic stresses discussed by thirteen collections professionals from a variety of industry sectors. The themes of collections risk, customer engagement, affordability and the future of collections were discussed by panelists and…

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2023 Credit & Collections Technology Awards opens for entries

The 2023 Credit & Collections Technology Awards have opened for entries. Launched in 2017, the seventh annual awards seek to recognise excellence in credit and collections technology. The Credit & Collection Technology Awards powered by Credit Connect are judged by independently selected judges from across the industry, who have the enviable task of identifying the best and greatest…

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Over half of financial services sector say AI initiatives are a high priority

New research by FICO has found that the demand for Artificial Intelligence (AI) products and tools is on the rise with more than half of the financial services sector (52%) saying they are a higher priority than 12 months ago, despite the fact that the vast majority (71%) have not implemented ethical and Responsible AI…

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Contact centres failing to grasp customer interaction needs

11th January 2023 Consumer Collections |

Over 70% of UK organisations that offer contact centre services are failing to implement new ways of communicating with their customers, new research by Sigma Connected and Arum has found. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to…

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