Over 8,500 consumers needed help with buy now pay later complaints

4th February 2021 Consumer Collections |

New research by Resolver has found that in the last twelve months alone, there were 8,577 complaints about buy now, pay later lending with  17,726 have been made in the two and a half years that Resolver has been helping people to complain about this type of credit. The data also reveals that problems are…

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Metro Bank acquires RateSetter loans portfolio

3rd February 2021 Consumer Collections |

Metro Bank is to purchase £384 million in loans from peer-to-peer investors through the RateSetter platform. All RateSettter peer-to-peer investors are to have their money repaid after the platform with Metro Bank is purchasing its remaining loan portfolio. The bank has been funding all new consumer lending on the platform following its acquisition of RateSetter…

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Two-fifths concerned of ability to repay buy now pay later schemes

3rd February 2021 Consumer Collections |

Over two-fifths (44%) of UK adults who used a Buy Now Pay Later scheme (BNPL) to fund their Christmas shopping are now concerned about their ability to repay, according to the latest findings by comparethemarket.com. Worryingly, one-fifth (20%) are unable to meet these repayments without having to take on more debt, reflecting the concern that these…

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Buy-Now-Pay-Later sector faces tighter controls – industry reaction

2nd February 2021 Consumer Collections |

The Government has announced that it will legislate to bring currently unregulated, interest-free Buy-Now-Pay-Later (BNPL) into Financial Conduct Authority regulation in order to protect consumers under new plans announced by the government. The Government says that buy-now-pay-later products are rapidly increasing in popularity, with the volume of transactions tripling in 2020 as the pandemic drove…

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Credit market regaining strength

22nd January 2021 Consumer Collections |

The UK credit card market is showing signs of recovery, with new accounts up by 16% month-on-month in November, and by 162% since the May 2020 low, according to data from the latest Equifax Market Pulse series. Credit limits, an indicator of lenders’ risk appetite and applicants’ financial health, are however still sliding, down 10%…

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Morses Club loses 25k customer as revenue dip 24%

21st December 2020 Consumer Collections |

Morses Club has seen pre-tax profits hit due to the coronavirus pandemic, saying a decline in customer numbers during the six months to August 29 had been considerably steeper than expected. Restrictions on lending to new customers in place from March until mid-July meant it saw 25,000 fewer new customers. The company has also seen…

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Calls increase for regulation of BNPL firms

11th December 2020 Consumer Collections |

Which? is calling for Buy Now, Pay Later (BNPL)  firms like Klarna and Clearpay to be fully regulated to provide greater protection for consumers, as new research from the consumer champion finds concerning industry practices encourage people to spend more than they planned to. The consumer champion’s findings show that these slickly designed, easy-to-access credit…

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Online shopping debt on the rise

9th December 2020 Consumer Collections |

New figures from debt advice provider Financial Wellness Group has indicated that people are falling into problem debt at a younger age.  31% of new debt advice and solution customers are now under 30, up from 23% last year. Alongside this trend, customers are also more likely to be single now (60% of all new…

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CCTA announces strategy change with new CEO appointment

8th December 2020 Consumer Collections |

The Consumer Credit Trade Association (CCTA) has announced the launch of a strategy to reshape the organisation and create a stronger voice for alternative lenders. Ahead of the CCTA’s Annual General Meeting and the start of its new membership year, the CCTA explained it is making changes to its structure, carrying out a review of…

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Morses Club reports revenue increase

27th November 2020 Consumer Collections |

Specialist home credit provider Morses Club, says its revenue increased by 14.3% to £133.7 million (FY19: £117 million) in its preliminary results for the 53 weeks ended 29 February 2020. The listed business also reports a statutory pre-tax profit of £11.5 million (FY19: £20.2 million). Total credit issued to Home Collected Credit (HCC) customers was…

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Stevens to stand down as CCTA CEO

26th November 2020 Consumer Collections |

Consumer Credit Trade Association (CCTA) Chief Executive Officer (CEO) Greg Stevens has announced that he will be stepping down to take over the role of Council Chair. In a statement, Stevens said “After the most peculiar and difficult business year that I can remember, I will be handing over the reins of the CCTA to…

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BNPL start up Zilch gains FCA approval

25th November 2020 Consumer Collections |

FinTech startup Zilch has become one of the first Buy Now Pay Later (BNPL) to secure consumer lending authorisation from the Financial Conduct Authority (FCA). The company says that it aims to redefines the BNPL market by placing consumer financial wellness at the heart of its operations and recently announced an Open Banking data partnership…

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FCA confirms support for consumer credit customers

20th November 2020 Consumer Collections |

The Financial Conduct Authority (FCA) has confirmed updated guidance to firms setting out enhanced support that should be available to consumer credit customers experiencing payment difficulties as a result of coronavirus. The guidance covers users of personal loans, credit cards, store cards, catalogue credit, rent to own, buy now pay later, pawnbroking, motor finance and…

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