Mortgage affordability hits two-decade low

Homebuyers are experiencing the highest mortgage affordability pressures in nearly 20 years, with repayments consuming 21.3% of gross income, according to UK Finance.  The data showed that 723,000 house purchase mortgages advanced in 2025, up 17 per cent year-on-year with average borrower spends 21.3 per cent of gross income on repayments. The analysis shows significant…

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FCA launches review into claims management practices

The Financial Conduct Authority (FCA) has announced that it will launch an investigation into claims management practices. The review follows concerns that consumers are being failed by some claims management companies (CMCs) and law firms. The review will look at the root causes of poor practices across the market, like aggressive marketing, misleading advertising and…

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Lender becomes the first to launch Chat GPT-powered app

5th May 2026 Company News |

Oakbrook has become the first UK lender to launch a dedicated GPT-powered app within ChatGPT, enabling consumers to explore combining multiple debts into a single structured repayment plan through a conversational interface. Available under OakbrookOne, the app allows users to model what replacing several existing debts with one monthly repayment could look like, without needing to…

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Consumer credit growth climbs to 8.9%

Latest data from the Bank of England has shown that consumer credit growth climbing to 8.9%, exceeding the 8.6% recorded in February. Within this total, the annual growth rate for credit card borrowing increased to 12.3% from 12.1% a month earlier. Consumer deposits with banks and building societies increased by £5.5 billion in March. The…

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Equity release lending falls by 9%

Latest data from the Equity Release Council has found that total lending fell to £574 million in Q1 2026, down 9% on the previous quarter (£632 million) and 14% year-on-year (£655 million). Customer numbers also declined, with 12,958 new and returning customers accessing housing wealth, down 7% on the quarter and 10% annually. The data…

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Interest rates hold at 3.75% – consumer credit reaction

The Bank of England has maintained the base interest rate at 3.75% but warned that rates could increase this year as officials look to curb inflation following a ‘significant energy price shock’  from the conflict in the Middle East. The Bank’s Monetary Policy Committee (MPC) voted eight to one to keep rates unchanged, with Chief…

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Criminal duo sentenced to over two years for selling fraud services online

1st May 2026 Consumer Lending | #fraud

Two men have been sentenced at Southwark Crown Court to a combined two years and eleven months for working together to sell fraudulent SMS spamming services online to fraudsters. The sentencing follows investigation and arrest by a specialist banking industry-sponsored police unit, the Dedicated Card and Payment Crime Unit (DCPCU). Between June 2020 and November…

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Higher mortgage rates push repayments above the cost of renting

30th April 2026 Consumer Lending | #mortgage rates

Latest data from Rightmove has found that higher mortgage rates have pushed monthly repayments above the cost of renting for the first time since June 2025. The average advertised monthly rent across the UK is currently £1,547, compared to an average new monthly mortgage payment of £1,670. Rightmove used the current average asking price for…

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FCA to review APRs as a borrowing cost

The Financial Conduct Authority (FCA) has published a review into whether Annual Percentage Rates (APRs) help consumers understand borrowing costs, with the regulator seeking views on whether it should change how these are communicated in credit advertising. APRs indicate the yearly cost of borrowing, including interest and fees. A representative APR means at least half…

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Financial services complaints rise to 1.87m

Latest complaints data from the Financial Conduct Authority (FCA) for H2 2025 showed that financial services firms received 1.87m complaints, a 0.9% increase from 2025 H1 (1.85m)  The main product groups to experience a notable increase in their complaint numbers were insurance & pure protection, which increased 10.1% from 717,523 (2025 H1) to 790,329 (2025…

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FCA leads global action to stop illegal finfluencers

The Financial Conduct Authority (FCA) has led international action to stop illegal finfluencers putting consumers’ money at risk. Seventeen regulators worldwide took part in the ‘week of action’, which included enforcement activity, consumer awareness campaigns, and educational programmes for finfluencers who want to act responsibly. Activity started on 20 April 2026. In the UK, the…

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Fear of the bill pushing millions off dental care

23rd April 2026 Consumer Lending | #dental care

Nearly one in eleven people in Britain say they are living with dental pain because they cannot get treatment, according to research by banking app thinkmoney. The data showed that while 11% of people say they avoid the dentist as they are scared of the drill, almost as many – nearly one in ten (9%)…

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FCA and PRA confirms measures to streamline senior manager accountability

23rd April 2026 Consumer Lending | #regulation

The Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) have announced that firms will benefit from reduced costs and greater flexibility, and find it easier to comply with the Senior Managers and Certification Regime (SM&CR). The changes, which come as the first phase of a multi-stage package of reform from the Government and regulators, will maintain the core principle of senior leader accountability, and will benefit firms by giving more time to submit senior…

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