Ofgem appoints Yü Energy Retail to take on customers of insolvent energy companies

22nd February 2022

Ofgem has appointed Yü Energy Retail to take on supplying customers from Whoop Energy and Xcel Power.

This follows a competitive process run by Ofgem to get the best deal possible for customers. Funds that current and former domestic customers of the suppliers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.

For existing Whoop Energy and Xcel Power customers, energy supplies will continue as normal after they were switched over to Yü Energy on Saturday 19 February 2022.

Neil Lawrence, Ofgem’s director of retail, said. “I am pleased to announce we have appointed Yü Energy for the customers of Whoop Energy and Xcel Power Limited. We understand that this news may be unsettling for customers, however, they do not need to worry. Their energy supply will continue as normal, and domestic customer credit balances will be honoured.”