Collections Technology Think Tank 4.2, Thursday 6th July 2023

Thursday 6th July 2023 9.30am – 2pm

The seventh virtual Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies within a challenging economic environment.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation have to play in an ever-changing environment. The last event was attended by just over 240 collections professionals across four streams.

The next edition of the event will explore conversations around the collections strategies as the UK begins to get to grips with consumer duty and rising the cost of living challenges

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges assessing collections processes and strategies.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost Short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.



  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Chris Warburton, Director at ROStrategy
  • 9.40am:  Collections Challenges:  Measurement of collections risks. What are the challenges? What is the role for data and technology? SPEAKERS: Richard Fenton from Zinc Group, Nick Rowe from CallMiner, Gareth McNabb from Christians Against Poverty.

10.30am BREAK


  • 10.45am: Business Transformation. Adapting to change. How to best deal with regulatory challenges such as consumer duty mixed in with economic changes such as the cost of living and its impact on strategy.  SPEAKERS: Neha Bhat from Chase, Daniel Calcott from The Digital DRA, Kevin Still from DEMSA.
  • 11.35am BREAK


  • 11.55am: Customer Engagement. What are the best engagement tools? How can companies create the best engagement strategies? How can we maintain a good balance between people and technology and focus on the best customer outcome? SPEAKERS: Joe Postle from Jaja Finance, Sebrina McCullough from Money Wellness, Andy Brooks from MaxContact.
  • 12.45pm LUNCH BREAK


  • 1.00pm Customer vulnerability. How can vulnerability be identified? How can we best speed up and recognise vulnerability in the collections? What are the best strategies for identifying affordability? SPEAKERS: Mark Porter from Pepper, Louise Allemagne from Lending Standards Board, Anthony Sumner from Connected Data Company.
  • 1.50pm: Closing remarks 

2pm: Event close

Previous speakers included:

  • Nina White from Thames Water
  • Chris Jackson from MotoNovo Finance
  • Eleanor Demuth from Curve
  • Steven Craske from Jaja Finance
  • Sam Challenger from Billing Finance
  • Charlotte Accutt from Southwark Council
  • Craig Hinchcliffe from Perch Group
  • Simon Bayley from Specialist Motor Finance
  • Sheraz Afzal from Quint
  • Peter Munro from PayPlan
  • Harry Hughes from the Lending Standards Board
  • Nick Cherry from Phillips & Cohen


Why collections specialists should register to view this FREE to attend event:

      • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
      • Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
      • Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues
      • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
      • Join the community: expand their network in a new and engaging environment

Call 01622 535075 or email to register your space. Limited attendance


CallMiner, the leading provider in conversation intelligence to drive business performance improvement. Powered by AI and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

Founded in early 2020, Connected Data is pioneering the wider and more effective deployment of data within the credit and collections lifecycle, from pre-delinquency to late-stage collections.


MaxContact is customer engagement software that helps debt collection teams drive impact, create positive outcomes and provide smarter customer experiences. From inbound and outbound to blended and omnichannel customer communication, our intuitive software makes customer engagement effortless.


Previous sponsors of the event included:


Call 01622 535075 for details on sponsorship opportunities at the next event or email:

SPEAKER OPPORTUNITIES: If you would be interested in joining an event panel please call 01622 535075 or email:


What the previous attendees say:

‘I thoroughly enjoyed the Open Banking discussion, it was great content. Congratulations on a great event!” – Collections specialist United Utilities

“I like the informal panel style approach – much better than loads of powerpoint presentations” – Senior Manager Hoist

“The event was well presented, well Chaired and the panellists discussion were all on-point. Great effort, thank you.”-Senior Director, Arvato Financial Solutions

“I really enjoyed Credit Connect’s Think Tank, great panellists and good insight into collections technology.” -Associate Director at Compliance Consultancy


Attendee Rates:

*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based on the company sector, current company, and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place.