Home » Collections Technology Think Tank 5.1 Thursday 22nd February 2024
Collections Technology Think Tank 5.1 Thursday 22nd February 2024
Thursday 22nd February 2024 9.30am – 12pm
The eighth virtual Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies within a challenging economic environment.
The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation have to play in an ever-changing environment. The last event was attended by just over 240 collections professionals across two streams.
The next edition of the event will explore conversations around the collections strategies as the UK begins to get to grips with consumer duty and rising the cost of living challenges
Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges assessing collections processes and strategies.
The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively.
Qualifying Collections professionals include:
Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost Short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.
9.30am:Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Chris Warburton, Director at ROStrategy
9.40am:Customer Engagement and Collections Challenges: Measurement of collections risks. What are the challenges? SPEAKERS: Neil Costello from Lowell, Ajay Mitha from Interbridge Mortgages, Mark Oppermann from Webio and Jodie Trodd from Intrum.
10.45am: Affordability and Vulnerable Customers: Can we use data to identify and adjust collections strategies? What is the role for data and technology? SPEAKERS: Dean Bartlett from Pepper Money, Steven Craske from Jaja Finance, Suzanne Homewood from Moneyhub and Enzo Montagnino from ARC Europe.
Moneyhub Open Banking, AI powered provider of Affordability, Suitability, Vulnerability and Consumer Duty Detect solutions. Helping organisations make better decisions for better outcomes. www.moneyhub.com
Webio uses Conversational AI to increase customer engagement across digital channels and have quality conversations that result in more payments, arrangement plans, and getting customers back on track. Webio orchestrates all the elements needed for successful customer conversations using automation and AI designed specifically for credit and collections. With empathetic engagement at the core, Webio’s Custom Collections Language Model ensures a good customer experience that equals or is better than a live agent interaction. We guaranteed better collections performance, improved agent productivity, reduced costs and better customer experiences. www.webio.com
*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based on the company sector, current company, and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place.