Collections Technology Think Tank 5.1 Thursday 22nd February 2024

Thursday 22nd February 2024 9.30am – 12pm

The eighth virtual Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies within a challenging economic environment.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation have to play in an ever-changing environment. The last event was attended by just over 240 collections professionals across two streams.

The next edition of the event will explore conversations around the collections strategies as the UK begins to get to grips with consumer duty and rising the cost of living challenges

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges assessing collections processes and strategies.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively.


Qualifying Collections professionals include:

Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost Short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.



  • 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up.
  • SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Chris Warburton, Director at ROStrategy
  • 9.40am: Customer Engagement and Collections Challenges: Measurement of collections risks. What are the challenges? SPEAKERS: Neil Costello from Lowell, Ajay Mitha from Interbridge Mortgages, Mark Oppermann from Webio and Jodie Trodd from Intrum.

10.30am BREAK


  • 10.45am: Affordability and Vulnerable Customers: Can we use data to identify and adjust collections strategies? What is the role for data and technology?  SPEAKERS: Dean Bartlett from Pepper Money, Steven Craske from Jaja Finance, Suzanne Homewood from Moneyhub and Enzo Montagnino from ARC Europe.

12pm: Event close

Previous speakers included:

  • Nina White from Thames Water
  • Chris Jackson from MotoNovo Finance
  • Eleanor Demuth from Curve
  • Sam Challenger from Billing Finance
  • Charlotte Accutt from Southwark Council
  • Craig Hinchcliffe from Perch Group
  • Simon Bayley from Specialist Motor Finance
  • Sheraz Afzal from Quint
  • Peter Munro from PayPlan
  • Harry Hughes from the Lending Standards Board
  • Nick Cherry from Phillips & Cohen


Why collections specialists should register to view this FREE to attend event:

      • Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology
      • Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review comparison to their peers 
      • Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues
      • Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions 
      • Join the community: expand their network in a new and engaging environment

Call 01622 535075 or email to register your space. Limited attendance


Moneyhub Open Banking, AI powered provider of Affordability, Suitability, Vulnerability and Consumer Duty Detect solutions. Helping organisations make better decisions for better outcomes.

Webio uses Conversational AI to increase customer engagement across digital channels and have quality conversations that result in more payments, arrangement plans, and getting customers back on track. Webio orchestrates all the elements needed for successful customer conversations using automation and  AI designed specifically for credit and collections. With empathetic engagement at the core, Webio’s Custom Collections Language Model ensures a good customer experience that equals or is better than a live agent interaction.  We guaranteed better collections performance, improved agent productivity, reduced costs and better customer experiences.

Previous sponsors of the event included:


Call 01622 535075 for details on sponsorship opportunities at the next event or email:

SPEAKER OPPORTUNITIES: If you would be interested in joining an event panel please call 01622 535075 or email:


What the previous attendees say:

‘I thoroughly enjoyed the Open Banking discussion, it was great content. Congratulations on a great event!” – Collections specialist United Utilities

“I like the informal panel style approach – much better than loads of powerpoint presentations” – Senior Manager Hoist

“The event was well presented, well Chaired and the panellists discussion were all on-point. Great effort, thank you.”-Senior Director, Arvato Financial Solutions

“I really enjoyed Credit Connect’s Think Tank, great panellists and good insight into collections technology.” -Associate Director at Compliance Consultancy


Attendee Rates:

*The event will be free to attend for qualifying collections professionals. There will be a limited amount of tickets set aside for suppliers. The rate for suppliers will be £99+VAT. Qualifying collections professional status will be confirmed by Credit Connect based on the company sector, current company, and job title status.
Please note the event attendee list is limited in numbers so book early to ensure your place.