Online Commercial Credit & Collections Conference

The latest version of the Commercial Credit & Collections Conference series will take place on Thursday 17th June online.

The event has run as a face to face event in 2019 and 2020 and will be available to view online in June 2021.

The Commercial Credit & Collections Conference series focuses on the latest updates in credit management and insolvency.

The next edition of the conference will provide Credit Manager and FDs with access to credit management and insolvency-related advice. The  Commercial Credit & Collections conferences are a platform to learn more about new industry services, products, the latest technology and best practice.

About: This new online version of the event seeks to create an engaging environment with the aim of enabling all participants to learn about forthcoming technological innovations and industry developments within commercial credit management. Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges whilst discussing the benefits of technological innovation.
Format: The conference is slightly different from the traditional webinar set-up with the event focused upon a series of panel sessions with no individual sales pitch presentations. 
This initial event will be free to attend for commercial credit and collections professionals but where possible we will limit the number of suppliers who view the event.

Attendees (Free to qualifying attendees)

  • Credit Managers
  • Credit Controllers
  • Finance Managers
  • Finance Directors (FDs)
  • Chief Finance Officers (CFOs)

Agenda for the online event:

9.30 am Event opening and introduction followed by

9.40 am – Post pandemic trade credit 2020 was a year of disruption, uncertainty, and hardship. Our panel of experts looks at how the trade credit industry has been shaped by the pandemic and what we can expect to see in a post-pandemic world. What are the challenges and the opportunities that exist in 2021 and beyond. Speakers include: Conrad White, Working Capital Enhancement Lead, Imperial Tobacco; Elisabeth Doppelhofer, Head of Credit, Adecco; Simon Philpin, Head of Business Development, Markel; Ana Dieguez, Head of Global Clients Aon

10.25 am BREAK

10.45 am – Credit Management options adapting to business change  What are the options for credit management post-pandemic and post Brexit. How can we combat potential late payment/bad debt a discussion around the options such as changes in regulation, outsourcing debt, and assessing credit management options such as debt sale. Speakers include: Martin Kirby, Head of Credit Risk & Collections, Business Stream; Craig Farmer, Credit Risk Officer, Fleximize, Brad Morris, Head of Credit, Dell; Ian Davies, Client & Sales Director, Intrum

11.30 am BREAK

11.55 am – Insolvency: The threat of zombie companies Pandemic policy responses by the UK government and the Bank of England and the reaction from corporates have created the right conditions to breed a new generation of ‘zombie’ companies that could drag on the UK economy if left unchecked. The return of the Zombie business a subject that arose over the past decade is a worrying sign of the times. When the government unwinds its loan schemes and protections and companies must become self-sustainable again, a permanent mark will remain on the balance sheets of many SMEs – that of excessive debt. Speakers include: Liam Bell, Director Real Estate Disputes, Memery Crystal; Ian Strangward,  Customer Finance Manager at Karndean Designflooring; Adrian Hyde, Partner, Begbies Traynor Group

12.40 pm LUNCH BREAK

1.05 pm – Technology and Credit Management The role new technology can play such as Open Banking, what are the customer engagement strategies and what role can it play.Speakers: Leanne Chesterman, Head of Accounts Receivable & Master Data, BAE Systems; Nick King, Order to Cash CMO, Unilever; Brian Lewis, Credit Manager at CPI EuroMix Mortars; Guy Thompson, SunChemical Group, Credit Risk Manager EMEA & China; Subramanya SN, Head of Sales – Credit & Business Risk Solutions, Cedar Rose

2 pm (latest) EVENT CLOSE

Confirmed speakers:

  • Conrad White, Working Capital Enhancement Lead, Imperial Tobacco
  • Martin Kirby, Head of Credit Risk & Collections, Business Stream 
  • Brendan Clarkson, Director National Creditor Services, Begbies Traynor Group
  • Ian Leslie,  Head of Business Development, Aon
  • Ian Davies, Client & Sales Director, Intrum
  • Liam Bell, Director Real Estate Disputes, Memery Crystal
  • Adrian Hyde, Partner, Begbies Traynor Group
  • Simon Philpin, Head of Business Development, Markel
  • Ana Dieguez, Head of Global Clients Aon

What the previous attendees said:

  • “This is the second event I have attended, if you are in collections and want to understand the hurdles we face then this is the event for you!”
  • “Everything was informative.”
  • “Speakers provided key information and it is a great networking group.”
  • “Another interesting conference.”
  • “I really enjoyed the diversity of speakers and topics.”
  • “Concise, relevant, to the point.”
  • “I have gained knowledge, I thoroughly enjoyed this event.”
  • “The Venue was fabulous and the presentations were great.”
  • 90% would recommend the event to a colleague

Partners and Sponsors:


Aon provides a broad range of risk, retirement and health solutions. Our industry data and analytics delivers insights to clients, helping reduce volatility and improve performance.




Begbies Traynor is the UK’s market leader in business rescue and recovery. Providing independent professional advice and solutions in corporate recovery and restructuring as well as corporate finance, forensic accounting, investigations and risk consulting.

Listed on the London Stock Exchange and employing more than 700 staff across a network of over 80 UK offices, we have developed a market-leading reputation for knowledgeable, compassionate and uncompromising advice


Cedar Rose has been operating for nearly 25 years providing high quality credit risk reporting and analysis, business intelligence and investigative due diligence on companies globally. We grew initially as specialists of the Middle East and North Africa, building the world’s largest database in that region. We have now grown to be a global player offering high quality, accurate, reliable and up-to-date information on more than 150 million companies across the globe.

Intrum is the industry-leading provider of ethical Credit Management Services including debt purchase, third-party servicing and white label early arrears solutions for consumer and business accounts. With 10,000 employees and 80,000 clients across 25 countries, Intrum has won a string of awards for its customer-centric approach.

Previous Events sponsors include:


Call 01622 437014 for details on sponsorship opportunities at the next event or email:

*The event is FREE to attend for qualifying credit professionals as identified by the event organiser. Event attendees will be prioritised on the basis of being a current Credit Managers or FD. This excludes consultancies or companies who offer supplier services such as training, cashflow management, investigations etc.
**Limited places are available sponsors, sponsor guests and some supplier commercial tickets are available – details will be qualified upon registration reviews which take place a week prior to the event. We, therefore, suggest that you do not book travel or accommodation before this date until you have a notification, this will be a request confirming registration instructions.