Credit Connect Media Limited Privacy and Cookie Policy

1. Introduction

This website is made available to you by Credit Connect Media Ltd (“”, “we”, “our” or “us”) (the “Website”). This privacy policy outlines how we may use your personal information and forms part of the Terms of Use of the Websites. “Personal information” refers to any information which refers to you personally such as your name, e-mail address and postal address. Please read this privacy policy to understand how we use your personal information after it has been collected by us. This Privacy Policy may be updated from to time. The date of the most recent revisions will appear on this page so please visit this Privacy Policy regularly.

2. Collection of data

We may collect personal information from you when you do the following through our Websites: Weekly and bespoke newsletters:  We send newsletter emails to inform you on industry news under legitimate Interest – we are processing your data due under legitimate interest. In order to do so we will always consider the Purpose, Necessity and Balancing Tests. The data we are holding is processing your data in order to assess your suitability for relevant news. If you wish to unsubscribe at any time you may do so by clicking on this link.

In addition, you may have:

ordered products and subscriptions from us;
register as a user on one or more of our Websites;
provide content through our online communities;
applied for jobs with us;
register to receive our newsletters; and
contact us with a question or complaint.
We also collect certain information automatically about visitors to our Websites, as described in the section headed “Cookies” below.

If any stage you wish to unsubscribe to Credit Connect’s mailings or you believe that we have not adhered to this Policy, please notify us by email at and we will solve the problem promptly.


2.1 GDPR Update

The data protection law is changing and because you or your company have previously expressed interest in the credit, lending, collection and insolvency sectors (full sector overview available on request) either as an employee of one of our subscribers, your involvement in or attendance at one of our industry partners events, your details are on the database. We comply with data protection legislation such as the EU General Data Protection Regulation. This regulates the processing of personal data relating to you and grants you various rights in respect of your personal data.

From 25 May 2018, the General Data Protection Regulations (GDPR) will apply in the UK and we are required to inform people of certain information about how we process their data. In order to provide you with this information, we have updated our privacy notice on 23rd May 2018. It explains important information, like the personal data we hold, what we do with it and the rights available to you. GDPR gives you much more control over your personal data and ensures that whoever processes it has to do more to protect it. You can learn more about our use of your personal data in the fair processing notice.

If you would like to continue receiving the same information and updates about our work, you do not need to do anything. This includes:

  • Updates about our events, such as the Credit & Collections Technology Awards
  • Details of the products we offer
  • Our regular publications and updates, such as the Weekly newsletters and ad-hoc updates about industry developments based upon your company’s areas of interest

However, if you would prefer not to hear from us, you can opt out of our e-mails by selecting ‘unsubscribe’ in any e-mail you receive or clicking here. You can also contact us directly to request that we stop contacting you about the above. Please note that it is possible that you may be present on more than one of our mail lists, and unsubscribing to one does not automatically unsubscribe you from any additional lists. If you would like to obtain details of what mailing lists you appear on, or if you would like to unsubscribe from all mailing lists, please contact us.

The data controller in respect of this website all Credit-Connect related websites Credit Connect Media Limited.

Information we collect from you:  

Account Registration Data: This is the personal data that is provided by you or collected by us to enable you to sign up for and use our services. This includes your email address, and sometimes requires company, job title, first name and last name. Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with some additional personal data in order to make your account more personalised and relevant to improve your user experience.

Marketing and Events Data: This personal data is used to enable us and our partners/service providers to send you marketing communications either: Via email; and/or Direct from third parties.

How we gather information

Information is gathered in two ways:

  • indirectly using website technology
  • directly (e.g. when you buy one of our products, register to access parts of our websites or download a whitepaper or return feedback surveys published at our events.

Use of your information

We use your personal information to:

  1. ensure any products or services you receive are correctly administered (including subscriptions).
  2. contact you by email, mail or telephone to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) if you give us permission.
  3. ensure materials on the website are presented in the most effective manner for you and your computer.

You have the right to access the personal information held about you. To find out more about your rights as a data subject, click here for a guide provided by the Information Commissioner’s Office. In summary, your rights include:

  1. Right of Access – the right to be informed of and request access to the personal data we process about you;
  2. Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  3. Right to Erasure – the right to request that we delete your personal data;
  4. Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
  5. Right to Object -the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; the right to object to your personal data being processed for direct marketing purposes;
  6. Right to Data Portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
  7. Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

Disclosing your information 

We may disclose your personal information if we are approached by a potential buyer of our business, if we are required to do so by law or in good-faith believing such action is necessary to comply with the law.

2.2 Subscriptions & Marketing

Credit Connect, Credit Connection, and the . Credit & Collections Technology Awards (collectively “Credit Connect Media”) process personal data. We respect your privacy and are committed to protecting your personal data. This notice is intended to help you understand all about our processing of personal data and your rights when we process it. It sets out how we are going to use that personal data, including how long we’ll hold it for and the reason we are processing it.

If you have any questions about the processing that this document doesn’t answer, please feel free to contact us.

Credit Connect Media does not employ a data protection officer, but you can speak to our department by making contact with our Director Colin White and addressing all relevant questions in writing or by email.

What is personal data?

. We will not routinely collect special category data about you. There may be occasions where we ask you for special category data. In such circumstances, we will ask for your consent and we will be clear about precisely what we intend to use the data for. When we ask for consent, you have full control over the decision to give or withhold consent; you will continue to have control afterwards too and can withdraw it at any time.

2.3 Personal Information collected

The personal information we may collect from you includes your:
postal address;
phone number (land line, mobile and fax);
credit or debit card details; and
email address.

2.4 Shared Information

When you give us any personal information as indicated above, we use your personal information to:
enable you to use any services that we may from time to time provide through the Websites;
enable you to become a registered user on one or more of our Websites;
process your transaction or subscription and correspond with you accordingly;
provide you, in accordance with your communications preferences, with information about our products and services, our latest news or special offers which may be of interest to you;
track activity on our Websites for market research purposes so that we can improve the usefulness and content of the Websites but, in carrying out such activity, we use the personal information in aggregate and on an anonymous basis;
stop you posting or sending offensive, inappropriate or objectionable content anywhere on our Websites or where you otherwise engage in any disruptive behaviour on the Websites. This may involve informing relevant third parties such as your employer, e-mail/Internet provider and law enforcement agencies about the content and your behaviour; and
for Website administration (including enabling us to respond to any comments on the Websites or feedback you may give us).

We may share personal information collected via the Websites within our corporate group including Credit Connect Media Limited. Otherwise, we will only disclose personal information to government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf.

3. International transfers of personal information

On the basis that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data across international boundaries. In particular, we will hold your personal information in the UK and we may transfer it to another country where a service provider who may host the Websites and store personal information on our behalf.
While some territories outside the European Economic Area may not have laws which provide the same level of protection for personal information as those inside the European Economic Area, we will ensure that your personal information is protected in accordance with this Privacy Policy wherever it is processed by us.
By browsing the Websites and submitting personal information to us, you acknowledge our processing of your personal information on this basis.

  1. Cookies

    When you view our Websites we may store information on the hard drive of your computer or on your mobile device in the form of a “cookie” (essentially a small text file). Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
    Cookies set by the website owner (in this case, Credit Connect Media) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, videos and website analytics services). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
    Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies’, meaning that they exist only while your website browser is open and are deleted automatically once you close your browser. Other cookies are ‘permanent cookies’, meaning that they survive after your browser is closed and can be used by websites to recognise your computer when you later re-open your browser and browse the internet again.
    We use cookies for several reasons. For example, cookies enable us to track the interests of our users to enhance the experience on our website. Third parties serve cookies through our website for advertising, analytics and other purposes.
    You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website; however, your access to some functionality and areas of our Websites may be restricted.
    If you would like to find out more information about cookies and your rights to control their use, please visit or

  2. Linking to other websites

    The Websites contains hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

  3. IP Addresses

    We study visitor trends since we are interested in the successful dissemination of information through the Websites. Our server creates log files of information such as the Internet Protocol (IP) address from your network, what pages were explored and the length of your visit. Analysis software is used to generate reports which help us to learn more about how we can enhance your experience with the Websites. This information is not used to develop a personal profile of you. The log files are regularly purged.

    An IP address is a number designated for your computer by your Internet service provider to provide access to the Internet. We may use your IP address to gather aggregate information on use. But we will only be able to identify you individually if we have the means of linking the IP address to you as a particular user. This usually requires access to additional information which we do not seek.

  4. Your right to see your personal information

    You have the right to request a copy of the personal information that we hold on you and to have any errors in that information corrected. We may charge a small fee for such requests where this is permitted under applicable law You also have the right to ask us to stop processing your personal information on compelling legitimated grounds. You can exercise these rights by contacting us using the details provided below.

How to contact us

If you have any questions about this Privacy Policy at any time, please contact us using the following details:

For visitors from the UK: The data controller of personal information collected about you through this Website is Credit Connect Media Business Media Ltd, a limited liability company registered in England and Wales (registered number is 10152551) whose registered office is at 303 Boxley Road, Penenden Heath, Maidstone, Kent ME14 2HD.

ICO Registration number: ZA559400

Official company address: 37 Cedar Close, Ditton, Aylesford, Kent ME20 6EN
You can write to us at the address above (marked for the attention of the Company Secretary) or e-mail us at: