Industry Training

9:00am - 5:00pm

9:00am - 5:00pm

9:00am - 5:00pm

9:00am - 5:00pm

9:00am - 5:00pm

9:00am - 5:00pm

9:00am - 5:00pm

The Senior Managers & Certification Regime for consumer credit firms


Tuesday, 28 Feb 2017 - Time: 10:00am - 1:00pm
The Senior Managers & Certification Regime will usher in a new era of individual accountability for regulated consumer credit firms from 2018.  The course is provided by the BCCA in partnership with Walker Morris. We will cover:
  • Background, context and scope
  • Defining the senior management function
  • Allocation of prescribed responsibilities for individuals
  • New key controlled functions
  • The impact of replacing the 'presumption of responsibility' with a 'duty of responsibility'
  • The statutory requirement for senior managers to take ‘reasonable steps’
  • Applying the conduct rules in practice
  • Personal culpability – standard and sanctions
  • Governance and the certification process
  • HR and training needs
  • Mapping your route to change – devising a plan to deliver by 2018
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Location

Walker Morris LLP, Kings Court
12 King Street
Leeds,
Event Fees:

Non-members £ 300.00
Members £ 225.00

Treating Customers Fairly Course


Friday, 27 Jan 2017 - Time: 10:00am - 1:00pm
Next year, BCCA will be running a training course on Treating Customers Fairly in partnership with Walker Morris. The course aims to simplify and de-mystify TCF with practical hints and tips you can tailor for your business. The following areas will be covered:
  • TCF in context as a Principle for Business
  • Defining TCF in your business
  • Delivering the 6 consumer outcomes
  • Documenting TCF
  • Monitoring, auditing and evidencing compliance
  • Your obligations as a manager/Approved Person
  • Developing a compliance culture and effective use of MI
  • Case studies
  • FCA enforcement decisions
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Location

Walker Morris LLP, Kings Court
12 King Street
Leeds,
Event Fees:

Members £ 225.00
Non-members £ 300.00

Senior Compliance Risk Specialist Apprenticeship *10% discount offer quote:"CC"


Monday, 1 May 2017 - Time: 9:00am - 5:00pm

Our apprenticeships are suitable for any candidate looking to learn a new skill; neither holding a higher level qualification already, nor age, matters. We are only looking to work with non-levy paying firms who, instead, pay a contribution of 10% of each learner’s fees. This is a fantastic opportunity to receive up to £9,000 worth of training for less than £900!

Apprenticeships last 12-24 months. Candidates can follow the collections pathway or the compliance pathway but, either way, they receive first-rate tutoring from industry experts.

Quote "CREDIT CONNECT"  and receive a 10% Discount.

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Location



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Event Fees:

£450-£810 (10% employer contribution) £ 450.00

CICM Awards


Tuesday, 7 Feb 2017 - Time: 7:00pm - 12:00am
Now in its 5th year the event continues to grow and 2017 will once again, see the credit industry's leading figures gather to celebrate the very best performers. The annual CICM British Credit Awards is the recognised standard in the credit and collections industry and it's always a fabulous, glittering occasion. So make sure you get your entries in early, book your tables early, and join us for a fabulous night of celebration, entertainment and networking in London.
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Location

Lancaster Hotel
Lancaster Terrace
London ,
Event Fees:

BCCA Credit Broker/Lead Generator Meeting


Wednesday, 25 Jan 2017 - Time: 9:00am - 5:00pm
Credit brokerage is an area of consumer credit that has received considerable attention from the Financial Conduct Authority (FCA).  It was the first area within financial services to have new rules imposed without consultation. We believe that the sector has been under-represented and has lacked a place to discuss regulation. The BCCA want to change that. At our last meeting with the FCA we asked them to identify key issues with credit brokers in the HCSTC market. This was the first time they had been asked directly, and welcomed a new channel of communication. Plans are being develop for an event early next year. The meeting will start at 10.00am with an introduction from the BCCA Chief Executive. This will be followed by a presentation and Q&A session with Dominic Middleton from the Financial Conduct Authority. Clare Hughes from Eversheds will then give us her insight and practical advice. We are also hoping to secure a speaker/chair to discuss data protection issues.
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Location

Radisson Blu Hotel Birmingham
12 Holloway Circus, Queensway
Birmingham,
Event Fees:

Credit Services Association Members' Meeting


Tuesday, 7 Feb 2017 - Time: 7:00pm - 11:45pm
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Location

Leicester Marriott
Smith Way, Grove Park, Enderby
Leicester ,
Event Fees:

Utility Week Consumer Debt Conference (Qualify for a 15% discount Quote "PARTNER 15")


Thursday, 16 Mar 2017 - Time: 9:00am - 5:00pm
    The 9th Annual Utility Week Consumer Debt Conference 16th March 2017 | Holiday Inn Birmingham This annual conference returns with experts discussing the latest challenges being faced by the utility sector as it seeks to overcome bad customer debt. This CPD-certified conference will equip you with the tools to: Use data to build a holistic picture of your customers Ensure you are up to date with the latest regulation and policy updates Create innovative approaches to smart meter data & technology Prevent billing delays through accurately tracking transient tenants Operationalise your approach to fraud Industry leaders contributing to this event include: Deven Ghelani, Director, Policy in Practice John Russell, Senior director of strategy & planning, Ofwat Meghna Tewari, Head of consumer vulnerability strategy consumers & competition division, Ofgem Chris Harris, Head of regulation & policy, RWE npower Ian Parry, Head of credit operations, First Utility Stuart Ledger, Chief financial officer retail, Thames Water Karen Walker, Credit & collections director, British Gas Fiona Bailey, Head of income domestic retail, United Utilities Mark Fawcitt, Credit risk manager & collections strategy lead, Scottish Power Steve George, Customer services director, South East Water 15% DISCOUNT TO ATTEND: Credit Connect's audience are entitled to a 15% discount to attend this event. Register now at events.utilityweek.co.uk/debt/book/ and enter PARTNER15 into the promo code box.
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Location

The Mercian Suite (Second floor) Birmingham Conference & Events Centre
Hill Street
Birmingham ,
Event Fees:

Delegate passes from £ 415.00

NACFB Commercial Finance Expo


Wednesday, 21 Jun 2017 - Time: 9:30am - 4:30pm

The event is open to anyone with an interest in Commercial Finance. Last year the event had more than 120 lenders and 1500 brokers under one roof.  This time the event will be moving to a new area of the NEC to accommodate the ever-increasing number of exhibitors, a larger conference theatre as well as a marquee-style lounge where you can meet the NACFB team.

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Location

NEC, Hall 3A

Birmingham,
Event Fees:

NPL Europe 2017


Thursday, 9 Mar 2017 - Friday, 10 Mar 2017Time: 8:15am - 3:15pm

After the outstanding success of this event in Autumn, 2016 we now bring you the FIFTH edition of the NPL Europe summit, bringing together key Originators, Investors, Servicers and Financiers from all over Europe to the centre of London.

With €2tr of non-core and non-performing assets still on the books of European banks, join over 400 delegates at NPL Europe 2017, SmithNovak’s leading event for the European non-performing loans market.

The programme features a Q&A session with the ECB's NPL task force, country-specific sessions on Italy, Greece & Cyprus, Germany, CEE and more. Plus three investor panels and case studies in servicing and debt collection.

If you would like to get involved in any of the panel discussions, give a short presentation or become a sponsor, please contact us as EARLY as possible while there are still places available.

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Location

Radisson Blu Portman Hotel
22 Portman Square
London ,
Event Fees:

£ 1699.00

General Data Protection Regulation Training Course


Monday, 6 Mar 2017 - Time: 9:00am - 5:00pm
The course will be a high level introduction to certain key changes under GDPR (which will come into effect in May 2018) and what these will mean in practice for consumer credit providers, specifically alternative lenders, in the UK. The session will mention (amongst others) the new penalties for data protection breaches (including percentage turnover fines), additional fair notice information required in borrower facing privacy notices, new rules around consents and how GDPR will affect contracts with service providers.
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Location

Eversheds
1 Wood Street
London ,
Event Fees:

Distance Learning – Compliance and Audit Course *20% discount offer quote:"CC"


Friday, 5 May 2017 - Time: 9:00am - 5:00pm

This advanced course is aimed at those who are looking to develop their career in compliance, risk and/or auditing within the financial services industry. The course teaches FCA, DPA and Financial Crime legislation affecting consumer credit lenders, debt buyers or debt collection organisations. Not only do we teach the rules but we also share methods the organisation can use to implement and measure adherence to them. It’s ideal for the busy professional who wishes to learn at their own pace but with full and regular experienced tutor support. Our tutors have extensive industry compliance experience, including writing level 5 courses which are a natural progression from this level 4 course. No previous qualification required to enrol. 

Quote "CREDIT CONNECT"  and receive a 20% Discount.

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Location



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Event Fees:

£ 1000.00

Compliance Mentoring *20% discount offer quote:"CC"


Monday, 8 May 2017 - Time: 9:00am - 5:00pm

When training is not enough! Our mentoring programme starts with your traditional compliance training day but then continues on an ongoing basis with a weekly review of work undertaken by your compliance team member. The work is not specifically a task set by the tutor but work undertaken by way of employment, such as call monitoring, complaint handling or risk management.

Ideal for senior members of the compliance team or those looking to progress their career.

Quote "CREDIT CONNECT"  and receive a 20% Discount.

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Location



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Event Fees:

£ 5000.00

Advanced Credit Controller/Collector Apprenticeship *10% discount offer quote:"CC"


Thursday, 4 May 2017 - Time: 9:00am - 5:00pm

Our apprenticeships are suitable for any candidate looking to learn a new skill; neither holding a higher level qualification already, nor age, matters. We are only looking to work with non-levy paying firms who, instead, pay a contribution of 10% of each learner’s fees. This is a fantastic opportunity to receive up to £9,000 worth of training for less than £900!

Apprenticeships last 12-24 months. Candidates can follow the collections pathway or the compliance pathway but, either way, they receive first-rate tutoring from industry experts.

Quote "CREDIT CONNECT"  and receive a 10% Discount.

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Location



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Event Fees:

Cost from £500-£900 (10% employer contribution) £ 500.00

Distance Learning –Training the trainer *20% discount offer quote:"CC"


Tuesday, 2 May 2017 - Time: 9:00am - 5:00pm

This course is aimed at those who are providing learning and development within the regulated sector and is designed to enhance the trainer’s knowledge of compliance, as well as methods of providing education. We cover learning needs analysis, differentiation, conducting formative assessments when teaching consumer credit, summative assessment techniques and inclusive learning. The course also showcases excellent methods of teaching consumer credit industry related subjects including suggestions for engaging activities. No previous qualification required to enrol.

Quote "CREDIT CONNECT"  and receive a 20% Discount.

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Location



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Event Fees:

£ 1000.00

Compliance Risk Officer Apprenticeship *10% discount offer quote:"CC"


Wednesday, 3 May 2017 - Time: 9:00am - 5:00pm

This course is aimed at those who are providing learning and development within the regulated sector and is designed to enhance the trainer’s knowledge of compliance, as well as methods of providing education. We cover learning needs analysis, differentiation, conducting formative assessments when teaching consumer credit, summative assessment techniques and inclusive learning. The course also showcases excellent methods of teaching consumer credit industry related subjects including suggestions for engaging activities. No previous qualification required to enrol.

Quote "CREDIT CONNECT"  and receive a 10% Discount.

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Location



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Event Fees:

£ 1000.00

The Compliance Insights Webinar


Wednesday, 1 Mar 2017 - Time: 9:30am - 10:30am

Manage your compliance more efficiently

4 of 5 companies fail to operate a lean system of compliance and waste time in doing so.

Learn from the UK's premier financial services consultancy company - join this 1 hour workshop to get the ideas, tactics and strategies you need to reduce the amount of work you need to do to stay compliant. Our webinar occurs monthly, next date: 1st March 2017 at 9:30am. All you need is your computer, headphones and a cup of tea.

Content

1.       Effective risk management

2.       Responding to complaints quickly

3.       Lean system of governance

4.       The "Call Monitoring Funnel" technique

5.       Educating your staff

6.       NEW: FCA guidance on vulnerable customers

To book email: robert.bell@rbcompliance.co.uk quoting credit connect to get your free place!

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Location



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Event Fees:

Flexibility, Not Rigidity When Dealing With Vulnerable Customers Seminar


Tuesday, 7 Mar 2017 - Time: 9:00am - 2:30pm

Full day seminar focussing on successful methods to help vulnerable customers.  The FCA has recently highlighted, in their Occasional Paper No. 8, the amount of flexibility required to properly support vulnerable customers.  It is surprising just how much is needed. 

We will review both positive and negative scenarios when dealing with vulnerable customers and build a typical Vulnerability Policy that meets the FCA's new requirements.

Following the seminar you will be able to implement the required changes in your organisation to effectively deal with vulnerable customers whilst meeting the FCA's requirements.

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Location

St George's Conference Centre
60 Great George Street
Leeds,
Event Fees:

£ 200.00

Being Regulated by the FCA


Wednesday, 8 Mar 2017 - Time: 9:00am - 5:00pm
This new introductory course marks the end of consumer credit interim permission application periods that ran until 31 March 2016. Obtaining authorisation was merely passing through of a guarded gateway, which allowed firms to proceed with their regulatory journey, a journey that will continue for as long as the firm carries out any regulated activity. the facts New entrant consumer credit firms or those firms wishing to extend their permissions are required to be authorised by the FCA to carry out consumer credit activities and they will not be able to legally carry out those activities until authorised. Once authorised, firms will need to demonstrate on an ongoing basis, through the FCA supervision regime and reporting requirements - that they meet, and will continue to meet, the FCA’s minimum regulatory standards and their high level principles. Firms should expect ‘testing’ of the information provided to the FCA in their application for authorisation or extension of permissions. course aims to provide delegates with an understanding of the obligations and effects of ‘being regulated’ by the FCA to provide practical insights of how the FCA works with firms and the firms regulatory requirements as a regulated firm of the FCA. course content An overview of ‘being regulated’ by the FCA including: for new entrants to the market, the authorisation process and how it works in practice the FCA framework (rules and guidance) insights of being supervised by the FCA including the FCA’s general approach to supervision and their current supervision model FCA enforcement methods, procedures and strategy
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Location

Holiday Inn Manchester
888 Oldham Road
Manchester,
Event Fees:

£ 360.00

Being Regulated by the FCA


Wednesday, 17 May 2017 - Time: 9:00am - 5:00pm
This new introductory course marks the end of consumer credit interim permission application periods that ran until 31 March 2016. Obtaining authorisation was merely passing through of a guarded gateway, which allowed firms to proceed with their regulatory journey, a journey that will continue for as long as the firm carries out any regulated activity. the facts New entrant consumer credit firms or those firms wishing to extend their permissions are required to be authorised by the FCA to carry out consumer credit activities and they will not be able to legally carry out those activities until authorised. Once authorised, firms will need to demonstrate on an ongoing basis, through the FCA supervision regime and reporting requirements - that they meet, and will continue to meet, the FCA’s minimum regulatory standards and their high level principles. Firms should expect ‘testing’ of the information provided to the FCA in their application for authorisation or extension of permissions. course aims to provide delegates with an understanding of the obligations and effects of ‘being regulated’ by the FCA to provide practical insights of how the FCA works with firms and the firms regulatory requirements as a regulated firm of the FCA. course content An overview of ‘being regulated’ by the FCA including: for new entrants to the market, the authorisation process and how it works in practice the FCA framework (rules and guidance) insights of being supervised by the FCA including the FCA’s general approach to supervision and their current supervision model FCA enforcement methods, procedures and strategy
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Location

Etc. Venues Marble Arch Garfield House
86 Edgware Road
London,
Event Fees:

£ 360.00

Approved Persons, Current and Future Regimes (FCA)


Wednesday, 6 Sep 2017 - Time: 9:00am - 5:00pm
An ‘approved person’ is an individual the FCA approve to perform one or more activities on behalf of an authorised firm. These are activities that the FCA refers to as ‘controlled functions’. Twelve controlled functions apply to consumer credit firms depending on their business and legal status. Controlled functions need to be carried out by approved persons who are closely involved in the running of the firm. At least one individual in all consumer credit firms (except most providers of not-for-profit debt advice bodies and some sole traders) must be approved by the FCA. All statutory directors are required to be approved. When considering a candidate’s fitness and propriety, the FCA will look at: honesty (including being open regarding any self-disclosure), integrity and reputation, competence and capability, and financial soundness. a look to the future - improving individual accountability The FCA and PRA are introducing a range of policy changes, including the Senior Managers Regime, that aim to increase individual accountability within the banking sector. The main rules for banks and insurers came into effect on 7 March 2016. In Oct 2015, HM Treasury announced that it plans to extend the Senior Managers and Certification Regime (SM&CR) to all FSMA-authorised firms, including consumer credit firms. On 4 May 2016, the Bank of England and Financial Services Act 2016 received Royal Assent. The Act will extend the Senior Managers and Certification Regime (SMCR) to all financial services firms. The FCA is currently developing their approach to the extension of the SM&CR and their current plan is to consult during 2017. HM Treasury has stated their intention that the regime should start from 2018. the facts Being an approved person brings with it responsibilities, specifically: meet and comply on an ongoing basis with the FCA Fit and Proper test for Approved Persons comply with the Statements of Principle and the Code of Practice for Approved Persons. These Statements of Principle describe the conduct that the FCA require and expect of the individuals they approve report to the firm and to the FCA any matter that may affect the firm’s ongoing fitness and propriety. Non-compliance with these regulatory requirements may result in the FCA taking enforcement action against the approved person. course aims To provide delegates with: a look into the future in relation to the Senior Managers and Certification Regime (SM&CR) an understanding of the FCA’s Authorised Persons regime and personal responsibilities an understanding of the FCA’s Fit and Proper test for Approved Persons, the Statements of Principle and the Code of Practice for Approved Persons. course content a high level summary of the proposed Senior Managers and Certification Regime (SM&CR) applicable to Consumer Credit firms in 2018 a review of the Authorised Persons regime including FCA’s disciplinary powers an explanation of the FCA’s Fit and Proper test for Approved Persons, as set out in the High Level FCA Sourcebook (FIT), including the main assessment criteria a review of the Statements of Principle and the Code of Practice for Approved Persons, as set out in the High Level FCA Sourcebook (APER) a review of the 12 designated Controlled Functions as set out in the FCA’s Supervision sourcebook (SUP).
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Location

Jurys Inn Birmingham
245 Broad Street
Birmingham ,
Event Fees:

£ 360.00

Approved Persons, Current and Future Regimes (FCA)


Tuesday, 21 Mar 2017 - Time: 9:00am - 5:00pm
An ‘approved person’ is an individual the FCA approve to perform one or more activities on behalf of an authorised firm. These are activities that the FCA refers to as ‘controlled functions’. Twelve controlled functions apply to consumer credit firms depending on their business and legal status. Controlled functions need to be carried out by approved persons who are closely involved in the running of the firm. At least one individual in all consumer credit firms (except most providers of not-for-profit debt advice bodies and some sole traders) must be approved by the FCA. All statutory directors are required to be approved. When considering a candidate’s fitness and propriety, the FCA will look at: honesty (including being open regarding any self-disclosure), integrity and reputation, competence and capability, and financial soundness. a look to the future - improving individual accountability The FCA and PRA are introducing a range of policy changes, including the Senior Managers Regime, that aim to increase individual accountability within the banking sector. The main rules for banks and insurers came into effect on 7 March 2016. In Oct 2015, HM Treasury announced that it plans to extend the Senior Managers and Certification Regime (SM&CR) to all FSMA-authorised firms, including consumer credit firms. On 4 May 2016, the Bank of England and Financial Services Act 2016 received Royal Assent. The Act will extend the Senior Managers and Certification Regime (SMCR) to all financial services firms. The FCA is currently developing their approach to the extension of the SM&CR and their current plan is to consult during 2017. HM Treasury has stated their intention that the regime should start from 2018. the facts Being an approved person brings with it responsibilities, specifically: meet and comply on an ongoing basis with the FCA Fit and Proper test for Approved Persons comply with the Statements of Principle and the Code of Practice for Approved Persons. These Statements of Principle describe the conduct that the FCA require and expect of the individuals they approve report to the firm and to the FCA any matter that may affect the firm’s ongoing fitness and propriety. Non-compliance with these regulatory requirements may result in the FCA taking enforcement action against the approved person. course aims To provide delegates with: a look into the future in relation to the Senior Managers and Certification Regime (SM&CR) an understanding of the FCA’s Authorised Persons regime and personal responsibilities an understanding of the FCA’s Fit and Proper test for Approved Persons, the Statements of Principle and the Code of Practice for Approved Persons. course content a high level summary of the proposed Senior Managers and Certification Regime (SM&CR) applicable to Consumer Credit firms in 2018 a review of the Authorised Persons regime including FCA’s disciplinary powers an explanation of the FCA’s Fit and Proper test for Approved Persons, as set out in the High Level FCA Sourcebook (FIT), including the main assessment criteria a review of the Statements of Principle and the Code of Practice for Approved Persons, as set out in the High Level FCA Sourcebook (APER) a review of the 12 designated Controlled Functions as set out in the FCA’s Supervision sourcebook (SUP).
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Location

Holiday Inn Manchester
888 Oldham Road
Manchester,
Event Fees:

£ 360.00

Complaint Handling, Reporting & Publication (FCA/FOS)


Wednesday, 28 Jun 2017 - Time: 9:00am - 5:00pm
The Financial Services Act 2012 facilitated the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). On 1 April 2014, the date of the transfer of responsibility, the complaints handling rules of the Consumer Credit Jurisdiction (CCJ) under the Financial Ombudsman Service (FOS) was abolished and from that date, the relevant consumer credit activities were transferred to its Compulsory Jurisdiction (CJ). Consumer credit consumers still have access to FOS, but there are some practical differences under the CJ, the scope is extended to cover ‘micro-enterprises’ who are now allowed to complain to FOS, and complaint recording, reporting and publication obligations now apply. the facts In order to meet their operational objective, ‘to secure an appropriate degree of protection for consumers’ (The Consumer Protection Agenda), the handling of complaints is high on the FCA’s radar. The FCA state that it is vital that customers know that if something goes wrong, their complaint will be dealt with in a reasonable way, and that they will get a fair outcome. This statement evidences the FCA’s strict approach to treating customers fairly and links to their High Level Conduct Standards, in particular the Principles for Businesses (PRIN). The consultation on improving complaint handling closed on 13 March 2015 and the FCA Policy Statement (PS15/19) on the FCA separate policy proposals contained in chapters two to four, was published on 23 July 2015. Chapter two of CP14/30 contained policy proposals, which are intended to improve the way complaints are identified, recorded and handled and come into force on 30 June 2016 The ADR Directive proposals, contained in chapter five of CP14/30, and the required changes to the rules were implemented by legal instrument published by the FCA on 24 April 2015, and came into force 9 July 2015. course aims to provide delegates with an understanding of the benefits of an effective complaints handling procedure to provide a clear practical understanding of the role of FOS and the complaint handling, recording, reporting and publication rules under the CJ for consumer credit activities including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive (ADR Directive) including the Online Dispute Resolution Regulations (ODR) to provide the necessary information for delegates to review their businesses current customer information handling systems in order to ensure compliance with the rules under the new jurisdiction (CJ). course content the benefits of an effective and compliant complaint handling procedure the respective complaint handling roles of the FCA and the FOS and their expectations of firms a review of the new jurisdiction (CJ) rules for consumer credit firms including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive.
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Location

Etc. Venues Marble Arch Garfield House
86 Edgware Road
London,
Event Fees:

£ 360.00

Complaint Handling, Reporting & Publication (FCA/FOS)


Thursday, 5 Oct 2017 - Time: 9:00am - 5:00pm
The Financial Services Act 2012 facilitated the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). On 1 April 2014, the date of the transfer of responsibility, the complaints handling rules of the Consumer Credit Jurisdiction (CCJ) under the Financial Ombudsman Service (FOS) was abolished and from that date, the relevant consumer credit activities were transferred to its Compulsory Jurisdiction (CJ). Consumer credit consumers still have access to FOS, but there are some practical differences under the CJ, the scope is extended to cover ‘micro-enterprises’ who are now allowed to complain to FOS, and complaint recording, reporting and publication obligations now apply. the facts In order to meet their operational objective, ‘to secure an appropriate degree of protection for consumers’ (The Consumer Protection Agenda), the handling of complaints is high on the FCA’s radar. The FCA state that it is vital that customers know that if something goes wrong, their complaint will be dealt with in a reasonable way, and that they will get a fair outcome. This statement evidences the FCA’s strict approach to treating customers fairly and links to their High Level Conduct Standards, in particular the Principles for Businesses (PRIN). The consultation on improving complaint handling closed on 13 March 2015 and the FCA Policy Statement (PS15/19) on the FCA separate policy proposals contained in chapters two to four, was published on 23 July 2015. Chapter two of CP14/30 contained policy proposals, which are intended to improve the way complaints are identified, recorded and handled and come into force on 30 June 2016 The ADR Directive proposals, contained in chapter five of CP14/30, and the required changes to the rules were implemented by legal instrument published by the FCA on 24 April 2015, and came into force 9 July 2015. course aims to provide delegates with an understanding of the benefits of an effective complaints handling procedure to provide a clear practical understanding of the role of FOS and the complaint handling, recording, reporting and publication rules under the CJ for consumer credit activities including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive (ADR Directive) including the Online Dispute Resolution Regulations (ODR) to provide the necessary information for delegates to review their businesses current customer information handling systems in order to ensure compliance with the rules under the new jurisdiction (CJ). course content the benefits of an effective and compliant complaint handling procedure the respective complaint handling roles of the FCA and the FOS and their expectations of firms a review of the new jurisdiction (CJ) rules for consumer credit firms including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive.
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Location

Jurys Inn Birmingham
245 Broad Street
Birmingham ,
Event Fees:

£ 360.00

Treating Customers Fairly Regime (FCA)


Wednesday, 5 Apr 2017 - Time: 9:00am - 5:00pm
Treating Customers Fairly (TCF) remains central to the FCA’s expectations of conduct, that firms put the well being of customers at the heart of everything they do and how they run their businesses. TCF, with its focus on consumer outcomes, underpins the delivery of the FCA’s statutory consumer protection objective and the future objectives of the FCA. All firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring the firm and staff at all levels deliver the six published consumer outcomes relevant to their business through establishing an appropriate culture. The FCA use those required outcomes as an important factor in guiding regulatory decisions and actions. In addition to the above, the FCA expect firms to make use of suitable Management Information (MI) to monitor the outcomes that they are achieving for customers, it is important that MI is forward looking (enabling management to identify risks to customer outcomes rather than dealing only with known issues), and that it is acted upon when necessary. The Senior Management Arrangements, Systems and Controls Handbook (SYSC) then becomes relevant. When considering firms responsibilities to treat customers fairly, certain principles from the Principles for Businesses (PRIN) are also relevant. The key principle for firms to consider is Principle 6: ‘A firm must pay due regard to the interests of its customers and treat them fairly’. However, firms should also consider their regulatory obligations under the other principles, which also contribute, to ensuring that customers are treated fairly. The  course aims to provide delegates with an understanding of the FCA’s TCF regime to provide delegates with an understanding of the TCF link to the Principles for Businesses (PRIN), Senior Management Arrangements, and Systems and Controls Handbook (SYSC). A review of the TCF regime and expected firm culture an explanation of the six published expected consumer outcomes a high level review on how to deliver TCF including: compliance with the relevant Principles for Businesses and SYSC in insight into Management Information for evidential purposes
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Location

Holiday Inn Manchester
888 Oldham Road
Manchester,
Event Fees:

£ 360.00

Treating Customers Fairly Regime (FCA)


Wednesday, 14 Jun 2017 - Time: 9:00am - 5:00pm
Treating Customers Fairly (TCF) remains central to the FCA’s expectations of conduct, that firms put the well being of customers at the heart of everything they do and how they run their businesses. TCF, with its focus on consumer outcomes, underpins the delivery of the FCA’s statutory consumer protection objective and the future objectives of the FCA. the facts All firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring the firm and staff at all levels deliver the six published consumer outcomes relevant to their business through establishing an appropriate culture. The FCA use those required outcomes as an important factor in guiding regulatory decisions and actions. In addition to the above, the FCA expect firms to make use of suitable Management Information (MI) to monitor the outcomes that they are achieving for customers, it is important that MI is forward looking (enabling management to identify risks to customer outcomes rather than dealing only with known issues), and that it is acted upon when necessary. The Senior Management Arrangements, Systems and Controls Handbook (SYSC) then becomes relevant. When considering firms responsibilities to treat customers fairly, certain principles from the Principles for Businesses (PRIN) are also relevant. The key principle for firms to consider is Principle 6: ‘A firm must pay due regard to the interests of its customers and treat them fairly’. However, firms should also consider their regulatory obligations under the other principles, which also contribute, to ensuring that customers are treated fairly. course aims to provide delegates with an understanding of the FCA’s TCF regime to provide delegates with an understanding of the TCF link to the Principles for Businesses (PRIN), Senior Management Arrangements, and Systems and Controls Handbook (SYSC). course content a review of the TCF regime and expected firm culture an explanation of the six published expected consumer outcomes a high level review on how to deliver TCF including: compliance with the relevant Principles for Businesses and SYSC in insight into Management Information for evidential purposes.
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Location

Etc. Venues Marble Arch Garfield House
86 Edgware Road
London,
Event Fees:

£ 360.00

Treating Customers Fairly Regime (FCA)


Wednesday, 20 Sep 2017 - Time: 9:00am - 5:00pm
Treating Customers Fairly (TCF) remains central to the FCA’s expectations of conduct, that firms put the well being of customers at the heart of everything they do and how they run their businesses. TCF, with its focus on consumer outcomes, underpins the delivery of the FCA’s statutory consumer protection objective and the future objectives of the FCA. the facts All firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring the firm and staff at all levels deliver the six published consumer outcomes relevant to their business through establishing an appropriate culture. The FCA use those required outcomes as an important factor in guiding regulatory decisions and actions. In addition to the above, the FCA expect firms to make use of suitable Management Information (MI) to monitor the outcomes that they are achieving for customers, it is important that MI is forward looking (enabling management to identify risks to customer outcomes rather than dealing only with known issues), and that it is acted upon when necessary. The Senior Management Arrangements, Systems and Controls Handbook (SYSC) then becomes relevant. When considering firms responsibilities to treat customers fairly, certain principles from the Principles for Businesses (PRIN) are also relevant. The key principle for firms to consider is Principle 6: ‘A firm must pay due regard to the interests of its customers and treat them fairly’. However, firms should also consider their regulatory obligations under the other principles, which also contribute, to ensuring that customers are treated fairly. course aims to provide delegates with an understanding of the FCA’s TCF regime to provide delegates with an understanding of the TCF link to the Principles for Businesses (PRIN), Senior Management Arrangements, and Systems and Controls Handbook (SYSC). course content a review of the TCF regime and expected firm culture an explanation of the six published expected consumer outcomes a high level review on how to deliver TCF including: compliance with the relevant Principles for Businesses and SYSC in insight into Management Information for evidential purposes.
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Location

Jurys Inn Birmingham
245 Broad Street
Birmingham ,
Event Fees:

£ 360.00

Complaint Handling, Reporting & Publication (FCA/FOS)


Wednesday, 19 Apr 2017 - Time: 9:00am - 5:00pm
The Financial Services Act 2012 facilitated the transfer of consumer credit regulation from the Office of Fair Trading (OFT) to the Financial Conduct Authority (FCA). On 1 April 2014, the date of the transfer of responsibility, the complaints handling rules of the Consumer Credit Jurisdiction (CCJ) under the Financial Ombudsman Service (FOS) was abolished and from that date, the relevant consumer credit activities were transferred to its Compulsory Jurisdiction (CJ). Consumer credit consumers still have access to FOS, but there are some practical differences under the CJ, the scope is extended to cover ‘micro-enterprises’ who are now allowed to complain to FOS, and complaint recording, reporting and publication obligations now apply. the facts In order to meet their operational objective, ‘to secure an appropriate degree of protection for consumers’ (The Consumer Protection Agenda), the handling of complaints is high on the FCA’s radar. The FCA state that it is vital that customers know that if something goes wrong, their complaint will be dealt with in a reasonable way, and that they will get a fair outcome. This statement evidences the FCA’s strict approach to treating customers fairly and links to their High Level Conduct Standards, in particular the Principles for Businesses (PRIN). The consultation on improving complaint handling closed on 13 March 2015 and the FCA Policy Statement (PS15/19) on the FCA separate policy proposals contained in chapters two to four, was published on 23 July 2015. Chapter two of CP14/30 contained policy proposals, which are intended to improve the way complaints are identified, recorded and handled and come into force on 30 June 2016 The ADR Directive proposals, contained in chapter five of CP14/30, and the required changes to the rules were implemented by legal instrument published by the FCA on 24 April 2015, and came into force 9 July 2015. course aims to provide delegates with an understanding of the benefits of an effective complaints handling procedure to provide a clear practical understanding of the role of FOS and the complaint handling, recording, reporting and publication rules under the CJ for consumer credit activities including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive (ADR Directive) including the Online Dispute Resolution Regulations (ODR) to provide the necessary information for delegates to review their businesses current customer information handling systems in order to ensure compliance with the rules under the new jurisdiction (CJ). course content the benefits of an effective and compliant complaint handling procedure the respective complaint handling roles of the FCA and the FOS and their expectations of firms a review of the new jurisdiction (CJ) rules for consumer credit firms including implementation of the provisions relating to ‘Improving Complaint Handling’ CP14/30 and the Alternative Dispute Resolution Directive.
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Location

Holiday Inn Manchester
888 Oldham Road
Manchester,
Event Fees:

£ 360.00

Supervision & Reporting (FCA)


Wednesday, 3 May 2017 - Time: 9:00am - 5:00pm
All firms the FCA regulates have to meet the standards set out in the relevant rules and provide information to the FCA to enable them to monitor their business. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. the facts The FCA aim to supervise the credit market in a proportionate way. They categorise firms based on certain criteria such as the size of the firm, the number of customers and the perceived risk to the consumers from the firm’s activities. For most consumer credit firms this will mean being designated a ‘Flexible Portfolio’ firm. The category they place a firm in determines the way the FCA will supervise it and the intensity of the supervision. Supervision is broken down into three areas: assessments of firms – what is happening, where there could be a problem event-driven work – quickly responding to an issue and fixing what has gone wrong to remedy the issue in the firm issues and product supervision – work to stop a problem emerging in a firm or a sector. The FCA teams will have more contact with higher risk firms that have a significant impact on the market. Lower risk firms that have less of an impact will be supervised in a way that is appropriate to the size of their business, for example they may not need to send as much information. Once a firm becomes fully authorised the FCA will require it to begin reporting information to them online on a regular basis, either six monthly or annually depending on the nature and size of the business. This includes basic details of the consumer credit business: for limited permission firms some additional key information for full permission firms. The FCA will use the information that is provided to support their supervisory work. They will also use the information on consumer credit turnover to calculate annual fees. The reporting regime took effect from 1 October 2014 and applied to all consumer credit firms from this date or the date of authorisation, if later. course aims to provide delegates with an understanding of the FCA’s Supervision Regime to provide delegates with an understanding of the FCA’s reporting requirements including the scope of reporting for different sectors of the consumer credit industry. course content a review of the FCA’s Supervision Regime a review of the reporting requirements an explanation of data items applicable to the activities firms undertake as set out in the supervision manual of the FCA under SUP 16.12.29CR.
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Location

Holiday Inn Manchester
888 Oldham Road
Manchester,
Event Fees:

£ 360.00

Supervision & Reporting (FCA)


Wednesday, 12 Jul 2017 - Time: 9:00am - 5:00pm
All firms the FCA regulates have to meet the standards set out in the relevant rules and provide information to the FCA to enable them to monitor their business. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. the facts The FCA aim to supervise the credit market in a proportionate way. They categorise firms based on certain criteria such as the size of the firm, the number of customers and the perceived risk to the consumers from the firm’s activities. For most consumer credit firms this will mean being designated a ‘Flexible Portfolio’ firm. The category they place a firm in determines the way the FCA will supervise it and the intensity of the supervision. Supervision is broken down into three areas: assessments of firms – what is happening, where there could be a problem event-driven work – quickly responding to an issue and fixing what has gone wrong to remedy the issue in the firm issues and product supervision – work to stop a problem emerging in a firm or a sector. The FCA teams will have more contact with higher risk firms that have a significant impact on the market. Lower risk firms that have less of an impact will be supervised in a way that is appropriate to the size of their business, for example they may not need to send as much information. Once a firm becomes fully authorised the FCA will require it to begin reporting information to them online on a regular basis, either six monthly or annually depending on the nature and size of the business. This includes basic details of the consumer credit business: for limited permission firms some additional key information for full permission firms. The FCA will use the information that is provided to support their supervisory work. They will also use the information on consumer credit turnover to calculate annual fees. The reporting regime took effect from 1 October 2014 and applied to all consumer credit firms from this date or the date of authorisation, if later. course aims to provide delegates with an understanding of the FCA’s Supervision Regime to provide delegates with an understanding of the FCA’s reporting requirements including the scope of reporting for different sectors of the consumer credit industry. course content a review of the FCA’s Supervision Regime a review of the reporting requirements an explanation of data items applicable to the activities firms undertake as set out in the supervision manual of the FCA under SUP 16.12.29CR.
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Location

Etc. Venues Marble Arch Garfield House
86 Edgware Road
London,
Event Fees:

£ 360.00

Approved Person, Current and Future Regimes (FCA)


Wednesday, 31 May 2017 - Time: 9:00am - 5:00pm
An ‘approved person’ is an individual the FCA approve to perform one or more activities on behalf of an authorised firm. These are activities that the FCA refers to as ‘controlled functions’. Twelve controlled functions apply to consumer credit firms depending on their business and legal status. Controlled functions need to be carried out by approved persons who are closely involved in the running of the firm. At least one individual in all consumer credit firms (except most providers of not-for-profit debt advice bodies and some sole traders) must be approved by the FCA. All statutory directors are required to be approved. When considering a candidate’s fitness and propriety, the FCA will look at: honesty (including being open regarding any self-disclosure), integrity and reputation, competence and capability, and financial soundness. a look to the future - improving individual accountability The FCA and PRA are introducing a range of policy changes, including the Senior Managers Regime, that aim to increase individual accountability within the banking sector. The main rules for banks and insurers came into effect on 7 March 2016. In Oct 2015, HM Treasury announced that it plans to extend the Senior Managers and Certification Regime (SM&CR) to all FSMA-authorised firms, including consumer credit firms. On 4 May 2016, the Bank of England and Financial Services Act 2016 received Royal Assent. The Act will extend the Senior Managers and Certification Regime (SMCR) to all financial services firms. The FCA is currently developing their approach to the extension of the SM&CR and their current plan is to consult during 2017. HM Treasury has stated their intention that the regime should start from 2018. the facts Being an approved person brings with it responsibilities, specifically: meet and comply on an ongoing basis with the FCA Fit and Proper test for Approved Persons comply with the Statements of Principle and the Code of Practice for Approved Persons. These Statements of Principle describe the conduct that the FCA require and expect of the individuals they approve report to the firm and to the FCA any matter that may affect the firm’s ongoing fitness and propriety. Non-compliance with these regulatory requirements may result in the FCA taking enforcement action against the approved person. course aims To provide delegates with: a look into the future in relation to the Senior Managers and Certification Regime (SM&CR) an understanding of the FCA’s Authorised Persons regime and personal responsibilities an understanding of the FCA’s Fit and Proper test for Approved Persons, the Statements of Principle and the Code of Practice for Approved Persons. course content a high level summary of the proposed Senior Managers and Certification Regime (SM&CR) applicable to Consumer Credit firms in 2018 a review of the Authorised Persons regime including FCA’s disciplinary powers an explanation of the FCA’s Fit and Proper test for Approved Persons, as set out in the High Level FCA Sourcebook (FIT), including the main assessment criteria a review of the Statements of Principle and the Code of Practice for Approved Persons, as set out in the High Level FCA Sourcebook (APER) a review of the 12 designated Controlled Functions as set out in the FCA’s Supervision sourcebook (SUP).
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Location

Etc. Venues Marble Arch Garfield House
86 Edgware Road
London,
Event Fees:

£ 360.00

Supervision & Reporting (FCA)


Wednesday, 18 Oct 2017 - Time: 9:00am - 5:00pm
All firms the FCA regulates have to meet the standards set out in the relevant rules and provide information to the FCA to enable them to monitor their business. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. FCA regulation will be proportionate, and they will concentrate their resources on the greatest potential risks to their statutory objectives. Firms with full permission can expect a more intensive supervisory approach than firms with limited permission. Consumer credit firms will go through the same supervisory process as other financial services firms. the facts The FCA aim to supervise the credit market in a proportionate way. They categorise firms based on certain criteria such as the size of the firm, the number of customers and the perceived risk to the consumers from the firm’s activities. For most consumer credit firms this will mean being designated a ‘Flexible Portfolio’ firm. The category they place a firm in determines the way the FCA will supervise it and the intensity of the supervision. Supervision is broken down into three areas: assessments of firms – what is happening, where there could be a problem event-driven work – quickly responding to an issue and fixing what has gone wrong to remedy the issue in the firm issues and product supervision – work to stop a problem emerging in a firm or a sector. The FCA teams will have more contact with higher risk firms that have a significant impact on the market. Lower risk firms that have less of an impact will be supervised in a way that is appropriate to the size of their business, for example they may not need to send as much information. Once a firm becomes fully authorised the FCA will require it to begin reporting information to them online on a regular basis, either six monthly or annually depending on the nature and size of the business. This includes basic details of the consumer credit business: for limited permission firms some additional key information for full permission firms. The FCA will use the information that is provided to support their supervisory work. They will also use the information on consumer credit turnover to calculate annual fees. The reporting regime took effect from 1 October 2014 and applied to all consumer credit firms from this date or the date of authorisation, if later. course aims to provide delegates with an understanding of the FCA’s Supervision Regime to provide delegates with an understanding of the FCA’s reporting requirements including the scope of reporting for different sectors of the consumer credit industry. course content a review of the FCA’s Supervision Regime a review of the reporting requirements an explanation of data items applicable to the activities firms undertake as set out in the supervision manual of the FCA under SUP 16.12.29CR.
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Location

Jurys Inn Birmingham
245 Broad Street
Birmingham ,
Event Fees:

£ 360.00

Being Regulated by the FCA


Wednesday, 26 Jul 2017 - Time: 9:00am - 5:00pm
This new introductory course marks the end of consumer credit interim permission application periods that ran until 31 March 2016 Obtaining authorisation was merely passing through of a guarded gateway, which allowed firms to proceed with their regulatory journey, a journey that will continue for as long as the firm carries out any regulated activity. the facts New entrant consumer credit firms or those firms wishing to extend their permissions are required to be authorised by the FCA to carry out consumer credit activities and they will not be able to legally carry out those activities until authorised. Once authorised, firms will need to demonstrate on an ongoing basis, through the FCA supervision regime and reporting requirements - that they meet, and will continue to meet, the FCA’s minimum regulatory standards and their high level principles. Firms should expect ‘testing’ of the information provided to the FCA in their application for authorization or extension of permissions. course aims to provide delegates with an understanding of the obligations and effects of ‘being regulated’ by the FCA to provide practical insights of how the FCA works with firms and the firms regulatory requirements as a regulated firm of the FCA. course content An overview of ‘being regulated’ by the FCA including: for new entrants to the market, the authorisation process and how it works in practice the FCA framework (rules and guidance) insights of being supervised by the FCA including the FCA’s general approach to supervision and their current supervision model FCA enforcement methods, procedures and strategy
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Location

Jurys Inn Birmingham
245 Broad Street
Birmingham ,
Event Fees:

£ 360.00

Distance Learning – Debt Collection Supervisor *20% discount offer quote:"CC"


Tuesday, 9 May 2017 - Time: 9:00am - 5:00pm

This advanced course is aimed at those who are looking to develop their career in compliance, risk and/or auditing within the financial services industry. The course teaches FCA, DPA and Financial Crime legislation affecting consumer credit lenders, debt buyers or debt collection organisations. Not only do we teach the rules but we also share methods the organisation can use to implement and measure adherence to them. It’s ideal for the busy professional who wishes to learn at their own pace but with full and regular experienced tutor support. Our tutors have extensive industry compliance experience, including writing level 5 courses which are a natural progression from this level 4 course. No previous qualification required to enrol. 

Quote "CREDIT CONNECT"  and receive a 20% Discount.

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Location



,
Event Fees:

£ 1000.00

AltFi Europe Summit


Thursday, 30 Mar 2017 - Time: 9:00am - 5:30pm

The AltFi Europe Summit 2017 will take you deeper than ever before into the inner workings of the alternative finance sector, while also branching out into brave new niches in fintech, such as digital-only banking, robo-advice and personal finance management apps.  

AltFi plays host to platform representatives from a multitude of sub-sectors, including marketplace lending, equity crowdfunding, trade finance, direct lending and more. Historically, roughly a third of the audience has been made up of investors, including asset managers, hedge funds, family offices and banks. Look out also for a host of new capital providers to attend the event, ranging from traditional fixed income investors like pension funds and insurance funds, to the ever elusive wealth managers and financial advisors. 

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Location

The Brewery
52 Chiswell Street
London,
Event Fees:

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