Lantern awarded Investor in Customers accreditation

Lantern has been awarded Gold Accreditation from Investor in Customers (IIC) for the seventh consecutive year.

The accreditation recognises companies both across the UK and internationally who understand their customers’ needs and achieve positive results.

Lantern was presented with the award with Danny Pickering, Managing Director of Smile Customer Experience which facilitates IIC customer assessments, congratulating the team on its performance.

Danny Pickering said “This is truly an outstanding achievement for Lantern. It is a reflection of how committed everyone from the board, senior executives, management and employees within the business are to delivering good outcomes for its customers in such a challenging business sector.

“I have been privileged to witness how much this means to everyone at Lantern and the latest IIC Gold Award with an improved score is just reward for all the hard work in the last year.”

Paul Mason, CEO of Lantern, said “This recognition is even more powerful for our business because our customers don’t ‘choose’ us but join us through the acquisition of debt portfolios. It’s therefore so important for us to engage with them and build a relationship which will help them.

“Key to this is investing in the development of our staff. Whether it is helping them to hone their skills with our training programmes or giving them the tools they need in one-on-one sessions with our professional coaches, we make sure everyone is given the confidence to serve our customers to the best of their ability.”