Money Statistics: November 2021

Here is an overview of The Money Charity’s latest statistics for November 2021 Personal debt in the UK People in the UK owed £1,749.2 billion at the end of September 2021. The average total debt per household, including mortgages, was £62,938 and per adult was £33,072, around 108.6% of average earnings. Net mortgage lending rose by…

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Warning that fuel poor older households will top a million by the Spring without financial help

New analysis by Age UK has shown that without more Government financial help, fuel poor older households will top a million by the Spring. The charity has warned that soaring energy costs will push an estimated 150,000 extra older households into fuel poverty this winter as a result of of soaring energy prices. With around…

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Orbit and Entice become the latest energy firms to go bust

26th November 2021 Business | #utilities

Ofgem has announced the collapse of two more energy firms as number of households affected by a supplier failure nears 4 million. That brings the total number of suppliers that have failed to 24 in fewer than 12 weeks, Entice Energy, which comprises both Entice Energy Supply and Simply Your Energy, and Orbit Energy, are to…

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Government support of Bulb set to cost £1.7bn

25th November 2021 Business | #utilities

Government support of energy provider Bulb, which is set to continue to operate under a Special Administration Regime (SAR), is set to cost £1.7billion. The funds will allow Bulb to continue supplying energy to customers. Bulb will be run by administrator Teneo until a buyer can be found or until its customers have moved. A…

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Three in four families worried about higher winter energy bills

24th November 2021 Arrears and Recoveries | #energy debt

More than three in four (76%) families with children at home are worried that the impact of using the heating more will lead to higher energy costs this winter, according to research by More than a third (35%) of families say a large increase in energy costs over winter will lead them to cut…

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PayPoint donates £12.5m to Ofgem’s voluntary redress fund following competition investigation

23rd November 2021 Consumer Collections | #utilities

Energy regulator, Ofgem has decided to accept commitments from PayPoint and a donation of £12.5 million to the regulator’s Energy Industry Voluntary Redress Scheme, following an investigation into whether PayPoint has infringed Chapter II of the Competition Act 1998. PayPoint provides services to energy suppliers which enable their energy prepayment meter customers to top up…

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Bulb Energy announces administration measures

Bulb Energy, which has 1.7 million customers, has announced that the firm will be put into administration. The energy firm has confirmed it will enter the special administration regime (SAR), becoming the first energy supplier to do so. The decision to place a company into a Special Administration Regime is made by the court upon…

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Neon Reef and Social Energy Supply go bust

17th November 2021 Business | #energy insolvencies

Energy companies, Neon Reef and Social Energy Suppl, have announced they are ceasing to trade, meaning that 21 energy suppliers have collapsed since the start of September. Neon Reef supplies around 30,000 domestic electricity customers, and Social Energy Supply supplies around 5,500 domestic customers. Under Ofgem’s safety net, customers’ energy supply will continue and funds…

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Utility Warehouse ordered to pay £1.5m after failing to support customers in debt

10th November 2021 Consumer Collections | #utilities

Energy giant Utility Warehouse has been ordered to pay £1.5 million in redress to its customers an investigation by Ofgem found it failed to adequately support those who were struggling in debt. The investigation by the energy regulator found that customers were not consistently offered support, such as debt repayment plans and energy efficiency advice,…

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Ofgem appoints new suppliers for customers of six insolvent firms

9th November 2021 Consumer Collections | #utilities

Ofgem has appointed five energy suppliers to take on the more than 70,600 customers of six recently failed energy retailers. The news follows the announcement by Yu Group earlier in the week that it had taken over the supply of the 600 domestic and 2,000 non-domestic customers of Ampower. The suppliers will take on a…

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Credit & Collections Technology Awards announces 2021 winners

5th November 2021 Arrears and Recoveries | #innovation

The winners of the 2021 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 4th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovational technological professionals working in credit and collections and the fifth annual event honoured the UK’s technological innovators, celebrating outstanding…

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More than three million households entering winter in energy debt

4th November 2021 Arrears and Recoveries | #energy debt

More than three million households are entering winter in debt to their energy supplier, half a million more than last year according to new research from Households are going into the coldest time of year owing £510 million, a rise of £77 million since 2020, with many feeling additional pressures caused by the rising…

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Business energy supplier ceases to trade

4th November 2021 Business | #utilities

Business energy supplier. CNG Energy has announced they are ceasing to trade after almost three decades supplying power to non-domestic customers. The company, which served around 41,000 businesses, is the sixth supplier to exit the market so far this week and the 22nd to enter the supplier of last resort process this year. Under Ofgem’s…

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