Ofgem proposes quarterly price cap reveiws

Energy regulator Ofgem, has proposed that the energy price cap on bills should be reviewed every three months instead of twice a year to help households. Ofgem says that at a time when consumers are being squeezed financially from all sides, it is looking at how it can use its powers to make the market…

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Water affordability woes impacting more than half of homes

As the cost of living crisis bites householders across the UK, water billpayers in England and Wales have reported increased anxiety about affording their bills, with more than 61% stating they are concerned about their finances worsening this year. Research by Ofwat showed a correlation between those struggling to pay and suffering with poor wellbeing…

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Ofwat appoints new Chair

12th May 2022 Appointments |

Following confirmation from the Environment Secretary, Iain Coucher has been appointed as the new Chair of Ofwat, the economic regulator for the water sector in England and Wales. Coucher will take up the post on 1st July 2022. During the pre-appointment hearing held by Parliament’s Environment, Food and Rural Affairs Committee (EFRA) Coucher set out…

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Electricity distribution network operator pays £14.9m after failing vulnerable customers

4th May 2022 News |

Western Power Distribution (WPD), the largest electricity distribution network operator in the UK, has agreed to make a voluntary redress payment of £14.9 million after accepting it failed to meet its obligations to provide information to some of its most vulnerable customers. Network companies are required to provide additional services to households in vulnerable circumstances who are…

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United Utilities to appoint CEO

29th April 2022 Appointments |

United Utilities Group has announced that Louise Beardmore will take over as Chief Executive Officer (CEO) which will follow the retirement of Steve Mogford early next year. Mogford, who has been in charge of the water company for 12 years, will be supported by Beardmore, who is currently the Group’s Customer Service and People Director until…

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Energy debt doubles to £1 billion with a quarter of consumers in debt

The amount of money that households collectively owe to their energy suppliers has doubled in the past year to reach £1 billion, with a quarter (23%) of consumers now in energy debt, according to new research from Uswitch.com, the comparison and switching service. The number of households in debt to their supplier has risen by…

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Ofwat appoints permanent Chief Executive

22nd April 2022 Appointments | #energy appointment

Ofwat has announced the appointment of David Black as its permanent Chief Executive Officer (CEO), following an open recruitment process. Black joined Ofwat in 2012 and was previously Chief Regulation Officer and Board member responsible for leading the PR19 price review. Throughout his time at Ofwat he has been instrumental in shaping and leading the…

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Household savings fall by 71% as living costs soar

13th April 2022 Arrears and Recoveries | #bills

Household saving is expected to fall by 71% year-on-year to an average of £26 a week in the second quarter of 2022, as inflationary pressures drastically reduce families’ ability to save. A new study by Scottish Friendly and the Centre for Economics and Business Research (Cebr) estimates households would need to earn an extra £80…

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State pensioners struggling to cope with huge rises in energy and food bills

The new level of state pension payments which has come into effect today will see the full new state pension rise to £185.15 from £179.60 a week. The basic state pension full amount has risen from £137.60 to £141.85 – a rise of 3.1%, compared with a current inflation rate of 6.2%. That’s an extra…

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Energy customer service ratings worst in five years

11th April 2022 Consumer Collections | #utilities

Customer service standards in the energy sector plummeted in the final quarter of 2021, with even the best-performing suppliers scoring less than four out of five stars. Citizens Advice’s latest star ratings table, which covers Q4 2021indicates that customer service in the energy sector is the worst it has been on average since 2017. The…

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Energy efficiency measures the ‘missing piece’ of the government’s energy strategy

8th April 2022 News | #energy

The Government has launched a wide-ranging £375 million package of support for innovative energy technologies that will power British homes and businesses for decades to come and further strengthen the nation’s energy security. The strategy includes £240 million to support the production of hydrogen as a clean, low-cost energy technology, £2.5 million of funding to…

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More than a third of water households customer struggle to pay bills fairly frequently

More than a third of customers (34%) struggle to pay bills fairly frequently, yet only 4% of billcpayers reported receiving financial help from their water company over the past year according to research by Ofwat and CCW. The research also highlighted that engagement with water companies was found to be fairly low, with 44% of…

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2.5m households fall into fuel stress with another 2.5m to follow in October

The number of English households in ‘fuel stress’ will double from 2.5 to 5 million as a result of the price cap rising from today (Friday), with another 2.5 million households at risk in October if the price cap rises again to £2,500, according to new Resolution Foundation research. The research shows that low-income households…

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