Credit, Collections & Insolvency News
Latest analysis has found that enforcement agents signposted thousands of people in financial difficulty to specialist advice through an online support hub within the first year of its launch. The CIVEA-NSN Support Hub was set up by the National Support Network (NSN), in partnership with the Civil Enforcement Association (CIVEA), wad launched to help people…
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Credit Connect has announced the shortlist of companies and partnerships for this year’s third annual Credit & Collections Industry Awards. The finalists for this year’s awards consist of 108 entrants (whittled down from nearly 115 entries) from nearly 80 companies within the shortlist. There are over 20 partnership entries in the running to win across…
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The High Court Enforcement Officers Association (HCEOA) has welcomed the laying before parliament of new Taking Control of Goods (Miscellaneous Amendments) Regulations 2026. The statutory instrument laid before parliament covers updates to the Taking Control of Goods Regulations 2013 and the Taking Control of Goods (Fees) Regulations 2014 as part of Government’s balanced package of…
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The Enforcement Conduct Board (ECB) has announced new vulnerability standards for enforcement firms and agents. The Standards provide stronger protections for people in vulnerable situations. Over 7 million cases of unpaid debts are sent out for enforcement each year, with the industry recovering over a billion pounds, much of which is for the public purse. The ECB ensures that enforcement is done fairly,…
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Debt charity, StepChange, has warned that high levels of arrears across essential bills have become the ‘new normal’ for many households. Those on the lowest incomes are being hit hardest, often forced to juggle everyday living costs while trying to repay historic debts. The report reveals that in 2025, average household arrears are up 11%…
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Latest UK Finance research has found that around 5,160 mortgaged properties were repossessed in 2025, a 39% increase from 2024. The fourth quarter saw 1,210 homes repossessed, up 17% year-on-year but down 13% from the previous quarter. Despite this rise, only 0.92% of all mortgages were in arrears. The report highlighted that most repossessions involved…
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The Enforcement Conduct Board (ECB) has published its first Insight Report, which presents new data on enforcement (bailiff) industry practices, drawing on evidence from its complaints handling service and oversight work. The data showed that the enforcement industry is handling over 7 million cases a year, impacting millions of people, with the industry sector collecting…
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The winners of the 2025 Credit & Collection Technology Awards have been announced following a live in-person event yesterday (Thursday 20th November) at the Midland Hotel in Manchester. The awards are the flagship event for innovative technological professionals working in credit and collections and the eighth annual event honoured the UK’s technological innovators, celebrating outstanding…
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Debt resolution specialist, DCBL, has appointed Jamie Gibson as its new Managing Director. Gibson joins DCBL from Water Plus, where he played a key role in the creation and operational build of the commercial water retail business serving over 350,000 customers. He rose to the role of Managing Director for corporate customers, focusing on operational efficiency,…
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Nearly half of the public (48%) say they would react aggressively or with verbal or physical abuse towards an Enforcement Agent(commonly known as a bailiff), visiting their property despite public sympathy for their role, according to research by the Civil Enforcement Associations (CIVEA). Contrary to this, the findings also show strong public support for the…
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DCB Legal has announced that it has appointed Eddie Harrison as its new Managing Director (MD) to lead the business into a new era of expansion. Harrison brings more than 20 years of experience across debt recovery, litigation, and financial services. Harrison most recently oversaw the build of debt collection processes for Revolut UK, managing the…
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Latest Ministry of Justice figures have shown increases in mortgage possession claims from 5,348 to 6,537 (22%), orders from 3,384 to 4,429 (31%), warrants from 2,959 to 3,787 (28%) and repossessions by county court bailiffs from 869 to 1,146 (32%) when compared to the same quarter in 2024. There were increases in mortgage possession claims…
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A report by The Guardian has highlighted that a Bailiff company that overcharged people it was pursuing for unpaid debts has launched a refunds programme. Marston Holdings has apologised to consumers after overcharging ‘enforcement fees’ related to unpaid road traffic penalties it was chasing. The Enforcement Conduct Board states that it has been actively addressing this…
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