Credit, Collections & Insolvency News
AI-enabled automation software specialist, Aryza has announced the acquisition of Umbrella Tech, a voice-based agentic AI for the financial services industry. Featuring hyper-realistic voices and advanced speech analytics, Umbrella Tech enables organisations to automate collections, customer service, and compliance journeys with accuracy, speed, and multilingual support in over 100 languages worldwide. Colin Brown, CEO of…
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Snap Finance has announced that it has made three senior appointments to its business development team. Dave Fletcher joins as Head of Business Development from HSBC, where he spent almost three years as Head of Retail Merchant Relationships covering UK point-of-sale (POS) credit. He brings more than 20 years’ experience in the consumer finance sector,…
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Law firm Wilkin Chapman Rollits has strengthened its recoveries and litigation capability with the acquisition of Nottingham-based Legal Recoveries and Collections (LRC). Completed on 1st April, the acquisition comes exactly one year after the merger of Wilkin Chapman LLP and Rollits LLP, and is expected to increase the turnover of the firm’s recoveries department to…
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Consumer debt recovery fintech, InDebted has announced the appointment of Rob Young as its UK Managing Director. Young will lead InDebted’s UK operations, he brings over two decades of leadership experience across fintech, credit, and technology-led financial services, including senior roles at Wonga and OnDeck, where he led international expansion across the UK, Canada, and…
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Digital transformation, software and business process outsourcing (BPO), Target Group, has announced record progress in closing the gender pay gap. The mean gender pay gap at Newport-based Target Group has reduced again and now sits at 18.34% – the lowest it has ever reported. This is down from 19.58% last year and down significantly from…
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The Credit Services Association (CSA), the UK’s recognised trade body for the debt collection and debt purchase industry, has announced the appointment of four board directors following its 124th Annual General Meeting (AGM). There were two new appointments, including Samantha Reed, Risk and Compliance Director at Intrum, who brings extensive experience in governance, regulatory engagement…
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UK-based debt recovery firm Lawton Hathaway has partnered with European digital debt collections specialist Debtist, marking the company’s formal entry into the UK market and reflecting growing international interest in the UK debt recovery and lending sector. Under the agreement, Debtist UK will operate in the UK as an authorised representative of Lawton Hathaway, allowing…
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Thames Water Partners with Qualco UK to Advance Customer Engagement and Affordability Management Qualco UK, part of Qualco Group, has announced a three-year partnership with Thames Water , the largest water utility in the UK, serving 16 million customers across London and the Thames Valley. Following a comprehensive formal bid and Invitation to Negotiate process,…
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Lantern Group has announced the opening of its new flagship head office at Apsley House on Wellington Street in Leeds city centre, which the company says represents a major milestone in the company’s continued growth and strong performance. The office will serve as the company’s headquarters and central hub for its expanding team, reinforcing Lantern’s…
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Hoist Finance has announced that it has entered into an agreement to acquire UK debt purchaser Azzurro Associates, a specialist in SME Non-Performing Loans (NPLs), with a portfolio book value of £200 million. Under the agreement, Hoist Finance is to acquire the UK operations and assets of Azzurro, including its FCA-regulated entity, from the current…
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The Money Advice Liaison Group (MALG) has announced that it has appointed Peg Alexander as its next CEO. She will take up the position in March 2026, succeeding long‑standing CEO Bob Winnington, who retires at the end of that month after a decade leading the organisation. Alexander brings more than 30 years’ experience across broadcasting,…
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The Credit Services Association (CSA), the UK trade body for the debt collection and purchase industry, has published a new report highlighting the rising scale, complexity and cost of cyber security risks facing its members, urging them to prioritise resilience as a core operational and governance responsibility. The report, titled ‘Cyber Security: The Billion Pound…
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PayPlan has announced that it has strengthened its leadership team with the appointment of a new Chairman and three senior industry executives, signalling bold growth ambitions to transform the way customers and partners experience debt advice. The company has received strategic investment from Palladian Investment Partners, which will be used to accelerate the rollout of enhanced digital debt advice services, delivering faster,…
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