Credit Services Association appoints new Head of Policy 

8th December 2023 Appointments |

The Credit Services Association (CSA), the only national trade association in the UK for organisations active in the debt collection and purchase industry, has appointed Daniel Spenceley as their new Head of Policy. Working closely with CSA Chief Executive Chris Leslie and the senior management team, Spenceley will shape the policy development work on behalf…

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Phillips & Cohen appoints Chief of Staff

5th December 2023 Appointments |

Deceased account care servicing and estate technology solutions specialists Phillips & Cohen Associates has announced that Saima Hassan has been promoted to Chief of Staff to the CEO. Hassan, who has been with the business since 2022, is a highly experienced senior leader with a breadth of business leadership, strategic & operational management, and legal…

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Sigma Connected Group announces US launch

29th November 2023 Company News |

UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. The company which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, has launched Sigma Connected US LLC. Services will be…

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Phillips & Cohen Associates hires Global Chief Financial Officer

29th November 2023 Appointments |

Phillips & Cohen Associates, PCA), the global deceased account care servicing and technology solutions specialists has announced the appointment of Robert Husband as Global Chief Financial Officer. Husband is a highly experienced global business leader who has spent nearly 20 years in senior executive roles across the Financial Services and Fintech sectors. Following various international…

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Reevo Money and Trustfolio agree partnership

22nd November 2023 Company News |

Trustfolio has announced that it has been chosen by Reevo Money to help them manage their IVA portfolio. Reevo Money, part of Amplifi Capita has agreed a partnership with Trustfolio to use its Creditor Debt Solutions Platform. The platform provides creditors with a single view of debt solutions portfolios, allowing them to securely automate manual…

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StepChange and FICO agree debt advice platform partnership

21st November 2023 Company News |

Global analytics software specialist FICO has announced that debt advice charity,StepChange will use a new platform to help assess people in problem debt. StepChange will use the flexibility and hyper-personalisation of the platform to recommend the best individual outcome to each consumer, with the aim of helping them to become debt-free. Matt Bentley, Head of…

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StepChange opens recruitment search for new Chair

17th November 2023 Appointments |

StepChange Debt Charity has announced that it has begun the recruitment process for its next Chair of Trustees after its Chair, John Griffith-Jones, announced he will be stepping down next May at the end of his term of office. Griffith-Jones, who was Chair of the Financial Conduct Authority from 2013 to 2018 and previously held…

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Sigma Connected Group appoints Director of Insurance Services

17th November 2023 Appointments |

Business outsourcing provider Sigma Connected has announced that it has appointed Susan Young as Director of Insurance Services as part of its ambition to grow in the sector. In a newly created Group-wide role, Young will use her insurance expertise to build relations with businesses across the industry, identifying new opportunities and leading the onboarding…

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Carrington Dean appoints new Head

17th November 2023 Appointments | #appointments

The Creditfix Group has announced the appointment of Euan Clark as the new head of debt support specialist, Carrington Dean. Clark brings extensive experience and understanding of the insolvency sector, having risen through the ranks at Carrington Dean over the last eight years, where he began as a case officer and most recently worked as…

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Money Wellness celebrates major milestones

16th November 2023 Company News |

Money Wellness has recruited 100 new professional advisers to meet growing demand for its free debt advice services. Alongside the appointments, the financial wellness platform has also made forty promotions, with five advisers also achieving professional accreditations. Its Vulnerable Customer Specialists Team (VCOS) is also celebrating after achieving the milestone of having £1 million of…

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Money Advice Trust appoint new CEO

16th November 2023 Appointments |

The Money Advice Trust has announced it has appointed Steve Vaid to the role of Chief Executive Officer (CEO).  Vaid will take on the role with the charity behind National Debtline in the New Year, as the organisation looks to realise its ambition to help even more people and achieve greater impact for people struggling…

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Everyday People Financial to acquire Arvato Financial Solutions

9th November 2023 Arrears and Recoveries |

Everyday People Financial, a Canadian-based financial services company, has announced that its subsidiary, BPO Collections has signed a purchase agreement to acquire Arvato Financial Solutions UK (AFS). Arvato Financial Solutions is a provider of accounts receivable management services primarily focusing on providing financial and collection management services in the regulated environment. Arvato’s main creditors operate…

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PayPlan launches on-demand interpreting service

2nd November 2023 Company News |

Debt advice specialist PayPlan  has announced the launch of a new customer supportservicel by partnering with LanguageLine Solutions, to offer real-time interpreting in up to 240 different languages. In line with PayPlan’s commitment to its Consumer Duty responsibilities, this partnership ensures that free debt advice is accessible to customers who previously faced language barriers, making…

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