Credit, Collections & Insolvency News
Debt management provider Lantern has announced a partnership with DebtStream to improve its customer-facing portal, providing clients with greater support as they manage their financial situations.
Modernising what was an outdated model, the platform provides customers with simpler payment options, and data driven personalised customer journeys enabling better outcomes for customers.
The software works alongside Lantern’s debt advisors, integrating the digital services real-time through new API services supporting a seamless journey across channels ensuring advisors can see activity completed online.
Paul Mason, Lantern CEO, said “The nature of our work often means that the customers we support are already in a situation where they are seeing their finances stretched and are having to deal with the challenges and stress which comes with that.
“We recognised that our previous software wasn’t serving their needs as well as it could. We’ve taken this major step forward to adopt DebtStream, which provides a platform that delivers on our values of providing an empathetic, ethical, and sympathetic approach to debt management.”
David Gil Welsh, Lantern Director of Pricing, Data & Analytics said “By integrating this technology, we’ve made it easier for customers to manage their finances while maintaining the level of tailored support and guidance they expect from us. It’s a significant investment in our mission to deliver ethical, accessible, and innovative debt recovery solutions.”
Gareth Bailey CEO and Co-Founder at DebtStream, said “We’re proud to partner with Lantern to deliver a digital solution that truly puts the customer first. With our platform designed to simplify and modernise the debt management process, Lantern’s commitment to innovation and customer-centricity aligns perfectly with our mission to create better outcomes for everyone involved in the debt recovery journey”
