Wonga double-charged customers in error

4th October 2016

Wonga has admitted that it double-charged 7,000 customers for their loans on Friday. It says an internal system error resulted in extra payments being taken from bank accounts. Wonga has promised that extra costs and charges incurred will be refunded.

The short-term lender said that the rogue payments were refunded later on Friday, but may not yet have reached some customers’ bank accounts.

Wonga said “We experienced an internal system error on Friday morning which resulted in Flexi Loan payments being debited twice from some customers. We notified all those affected and took action to credit the right amounts back to customers on Friday. We apologise for the inconvenience caused.”