Lantern and Aryza agree customer support partnership

Debt management services provider Lantern has announced a new digital transformation partnership with Aryza’s Engage platform within its operations to improve customer support.

Paul Mason, Lantern CEO, said “The sector we operate in often means our customers are anxious by their financial situation, and part of our role is to make managing the debt recovery process as easy and efficient as possible.

“The adoption of Aryza’s software is our latest investment into significantly modernising our operations to better support thousands of customers a day, enabling us to deliver on our values of providing an empathetic, ethical, and sympathetic approach to debt management.”

Mark Opperman, Director – Conversational AI and Business Development at Aryza said “Lantern’s adoption of Aryza Engage demonstrates a shared commitment to innovation and customer care. This collaboration highlights how technology can improve efficiency while ensuring customers receive the empathetic, personalised support they deserve throughout their financial journey.”

David Gil Welsh, Lantern Director of Pricing, Data & Analytics said “At Lantern we’re currently on a journey to transform our operations so they cater for the needs of modern users – by adopting Aryza’s software we are doing exactly that.

“Not only does it drive more efficient communication with our customers, it also relieves pressure on our agents so they can focus on supporting and resolving more complicated cases.”