Sigma Connected appoints new Director of Operational Delivery

Sigma Connected has announced that it has appointed Errol van Graan as its new Director of Operational Delivery, leading the delivery of its operations in South Africa.

Cape Town-born van Graan previously spent 20 years with Vodafone in a variety of senior operational and customer experience roles, including within its Romanian and Australian businesses. Now having joined Sigma Connected, Errol assumes responsibility for the company’s operations in Western Cape, supporting its offshore campaigns and ensuring it continues to have the right capabilities and culture to deliver for its growing number of clients.

Mike Harfield, co-founder and Chief Operating Officer at Sigma Connected Group said “It’s vital that we have senior leaders with proven and diverse operational backgrounds. Errol joins our team in South Africa with huge experience behind him within the telecommunications sector and his credentials will provide us with a different perspective on client delivery, customer service and ways of working.

“He joins our team during a period of sustained growth as we maintain our reputation as a world-leading outsourcing specialist. As a strong leader, and someone who has operated in complex environments, we’re delighted to have Errol onboard and look forward to him contributing to our success and our reputation in the months and years ahead.”