Credit, Collections & Insolvency News
Artificial Intelligence (AI) conversational customer engagement solutions specialist, Webio has announced that it has launched an upgrade to its platform and user interface (UI).
Designed to empower agents with faster, more intelligent information, the redesigned UI enhances agents’ ability to engage with customers, particularly those in vulnerable situations. With the Webio platform, AI and chatbots efficiently handle most interactions in the background, reducing agent involvement in customer interactions by 75%+.
Commenting on the UI upgrade, CEO Cormac O’Neill said “Understanding that conversations about people’s financial well-being are some of the most difficult conversations is at the heart of everything we do. If you can develop AI that makes these difficult conversations a little bit easier for all involved, then that’s a good thing. Today, we are taking a significant step forward to achieving this aim with the launch of our new UI. Powered by our proprietary Custom Collections Language Models, we aim to take the stress and friction out of conversations by getting to the most desired outcome as quickly as possible.”
