The Changing Face of Consumer Credit

22nd March 2017 Industry opinion |

Nostrum is well versed in consumer research having independently commissioned an annual report into consumers’ changing attitudes to digital finance for the past 4 years. The research was originally commissioned to address a gap where we felt that no single report was observing the dramatic disruption happening in the FinTech lending market. Fast forward to…

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Universal Credit arrears “frightening”

22nd March 2017 Consumer Collections |

The deliberate exclusion of social landlords from the Universal Credit system means arrears levels are even worse than was originally feared, according to the Glasgow and West of Scotland Forum (GWSF) of Housing Associations. Submitting evidence to the Work and Pensions Committee’s Inquiry into Universal Credit, GWSF says that arrears aren’t just down to teething…

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Plusnet fined £880,000 by Ofcom for billing error

22nd March 2017 Consumer Collections |

Plusnet, a BT owned company, has today been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers. The penalty is the result of an investigation, which found that the telecoms company broke a fundamental billing rule by continuing to charge a group of customers for landline or broadband, after they had…

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Phillips & Cohen Associates opens Spanish office and appoints Country Manager

22nd March 2017 Consumer Collections |

Phillips & Cohen Associates has confirmed the opening of its Spanish operation, headquartered in Madrid, with the announcement of its business leader for Spain. The group, celebrating its 20th year of global trading, is delighted to announce that the Spanish operation will be run by Melania Sebastian Marino. Melania has over 12 years’ experience leading…

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Banks urged to implement realistic NPL reduction strategies by ECB

22nd March 2017 Consumer Collections |

The European Central Bank (ECB) has urged Banks to implement realistic and ambitious strategies to address Non Performing Loans (NPL) reductions. European banking reforms should include a range of policy options such as non-performing loan workout, servicing and portfolio sales, the ECB said in a report statement. In its final guidance on non-performing loans, the…

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Bridging Finance Solutions and Target Group announce Partnership

22nd March 2017 Consumer Collections |

Target Group has signed a deal to supply its Bluechip Web Portal to Bridging Finance Solutions (BFS), the short-term property finance provider. To further improve processing efficiencies BFS panel solicitors will have access to their allocated cases via the portal and will be able to upload documentation and leave case notes, which updates the Bluechip…

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ALD Automotive appoints Deputy CEO

22nd March 2017 Consumer Collections |

ALD Automotive has appointed Gilles Bellemere as Deputy Chief Executive Officer, replacing Pascal Serres, who has joined Societe Generale. Bellemere will serve alongside Tim Albertsen, the other Deputy Chief Executive Officer, and Mike Masterson, Chief Executive Officer, within ALD Automotive’s general management team. Bellemere joined ALD Automotive France in 2001 as Director Of Operations. His…

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FEATURE: Managing Risk Governance

22nd March 2017 Consumer Collections |

Agility and therefore change is beneficial to all organisations; being able to change products, services and internal processes allows a firm to stay ahead of competitors. But with change comes risk. Risk which must be managed correctly in order to maximise the benefit of the change by minimising the risks associated with it. Technology undoubtedly…

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£448 million wasted on monthly subscriptions

22nd March 2017 Consumer Collections |

Research from the last three years shows that consumers are throwing away an astonishing amount of money on subscriptions they rarely use including gym memberships, credit reports and TV streaming plans. However, the 2017 data finds that consumers are becoming savvier, with the number of people wasting money on subscriptions falling from 42 per cent…

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