Sent is not the same as understood: a practical framework for better collections communications

12th August 2026 Industry opinion |

A letter can pass every internal check, leave on time and still achieve nothing. Delivery proves that a communication arrived. The real test is whether the customer understood it and could act. The letter passed compliance. The file left on time. The email platform recorded a successful delivery and the account notes show that contact…

Read more

Consumer demand cools as temperatures soar

Latest British Retail Consortium data has shown that consumer demand slowed in the summer heat wave. Total retail sales increased by 1.3% year on year in July, against a growth of 2.5% in July 2025. This was below the 12-month average growth of 1.8%. Food sales increased by 3.8% year on year in July, against…

Read more

Consumer confidence hit 21 month high in July

Consumer confidence in the UK reached its highest level in 21 months in July, according to Barclays’ survey. About 30% of respondents expressed optimism about the economy, a 6% increase from June. Consumer card spending was up 2per cent, with discretionary spending also up 1.6 per cent. The new data follows a 1.9 per cent…

Read more

Largest businesses are the country’s worst payers

Research by Dun & Bradstreet has found that the UK’s largest businesses are the country’s worst payers, as  insolvencies remain at their highest sustained level since the financial crisis The data showed that the largest businesses pay suppliers on time on fewer than one in seven occasions. Businesses employing more than 1,000 people paid suppliers…

Read more