IE Hub, StepChange and C&R Software agree financial hardship partnership

IE Hub has announced that it has joined forces with StepChange and C&R Software in a partnership to support consumers in financial hardship

This partnership will see IE Hub’s income and expenditure solution integrated with both C&R Software’s solution Debt Manager, and StepChange’s debt advice and support solutions service.  

StepChange Chief Executive, Phil Andrew said “We’re excited to be working with two industry leaders on a partnership that begins the initial development phases of a significant step forward for us, our clients, and our partners.”

“Our vision for this partnership is to enable a low-friction customer journey with a seamless transfer of income and expenditure information that we hope will reduce the burden on our clients to repeat lengthy income and expenditure capture in future. This will also enable us to further streamline our online debt advice journey, ensuring debt help is as available and accessible as possible to customers and minimising barriers to engagement with debt advice.”

Dylan Jones, CEO of IE Hub said “This partnership brings the best out of a unique ecosystem that addresses so many challenges for consumers and creditors today. With the pressures of increased regulation, demands for operational efficiencies, and the cost-of-living challenge on consumers, this partnership is transformational in supporting all these areas.”

John McMahon, VP of EMEA and APAC Operations at C&R Software said “Our mission is to create humanity at scale. We achieve this by supporting our clients as they help their customers set up sustainable payment plans that can be easily tailored to meet circumstances that continually change. Credit issuers need a system that utilises a combination of highly configurable technology and human empathy. The goal is to give everyone in this situation a clear path to good financial health.”