Energy Suppliers improve billing performance

23rd August 2019
Energy suppliers continue to improve in providing accurate billing for millions of customers, according to Energy UK’s Billing Code audit results.

Following an independent audit by PwC, today’s results have seen three suppliers attain the highest Gold award, meaning that they are fully compliant with all areas of the code. Two suppliers attained the Silver award and one, Bronze. The results show an improved performance despite a tough rating system.

Tina Tietjen, Independent Chair of the Billing Code said “It’s great to see Billing Code members maintaining or improving their performance against the stringent criteria of the audit process with three suppliers achieving the highest gold standard.”

“Clear, accurate and up to date billing is obviously important for customers so today’s results are very encouraging.  I look forward to seeing Billing Code members build on this performance and improve standards still further.”

The Billing Code audit can be viewed here.