Lessons from 100K Debt Collection Calls
On-Demand FREE Webinar
Analysing 100K call recordings has brought dramatic truths: Its nearly twice as difficult to close a customer on their cellular phone, than if they are at a desk. The truth is, that with billions of calls to customers on their cell phones, its high time we have technology that can work with our debtors and not against them.
Learn what’s wrong with debt collection practices and how to improve them right now. In this webinar we’ll cover:
- Key insights from 100K calls
- Main barriers and friction in the collection process
- Tools used to overcome obstacles, and
- What you can do right now to improve collection rates.
Wednesday 30th January 2019
Credit & Collections Technology Awards 2019 entries open
Returning for its third year in 2019 the Credit & Collections Technology Awards recognises, excellence and innovation in the UK credit and collections industry. In 2019, eligible organisations will again compete for one of these prestigious Awards which are judged by an independent panel of industry experts.
The Awards will examine excellence solutions in lending, credit and collections innovation. The range of categories reflects the widening compliance and best practice standards in the sector which technological innovation needs to support. The Awards process offers entrants the opportunity to showcase their achievements. Ultimately success at the Awards can be leveraged to promote industry excellence. The Awards will close in the Summer with the Awards taking place on Thursday 12th September. More details on the event will follow soon…
Thursday 31st January 2019
CSA Members’ Meeting & AGM
Radisson Blu, Manchester Airport
The CSA Members’ Meeting & AGM is a closed “members only” meeting and enables members to share best practice and attend sessions detailing industry updates and developments, as well as offering networking opportunities with fellow members.
CSA Full Members also have the opportunity to influence the future of the Association by casting their votes at the Annual General Meeting (AGM).
Tuesday 5th February 2019
The CICM British Credit Awards 2019
Royal Lancaster London,
As Europe’s largest credit association, the CICM is the centre of expertise for credit management, and promotes excellence and best-practice achievement. The CICM British Credit Awards is central to this, rewarding outstanding performance and innovation shown by individuals and organisations across the UK.
Thursday 7th February 2019
Local Authority Ethical Collections Conference
Churchill War Rooms, London SW1A 2AQ from 10am
H&F Ethical Collections are inviting Council Leaders and Finance Professionals to join us at this historic venue to find out how FCA regulated ‘best practice’ can improve council collection rates and protect council’s most vulnerable residents.
The event is free to attend.
Thursday 7th February 2019
The Utility Week Consumer Debt Conference 2019
Birmingham Conference & Events Centre
The Utility Week Consumer Debt Conference is the main source of knowledge & exchange of expertise for customer and debt professionals delivering leading speakers, lively discussions and debates, innovative topics and collaborative workshops every year.
Who attends?
Utility company directors, heads, and managers responsible for:
- Consumer debt and debt recovery
- Collections / domestic collections
- Billing / Payment
- Revenue assurance
- Credit control, support and strategy
- Consumer affairs
- Customer services / relations
- Risk management
- Business performance
- Smart metering
- Churn management / loyalty
- Fraud
Thursday 28th February 2019
F&I Summit 2019
Jury’s Hinckley Island Hotel
The UK’s dedicated F&I Conference for Vehicle Finance Brokers & Associates
Thursday 7th March 2019
Credit & Collections Technology Awards 2019 Gala Dinner ceremony
Returning for its third year in 2019 the Credit & Collections Technology Awards recognises, excellence and innovation in the UK credit and collections industry. The Awards ceremony will take place on Thursday 12th September. More details on the event will follow soon…
