Banking and Loans

Santander fined £32.8m for bereavement process failings

19th December 2018 Consumer Collections |

The Financial Conduct Authority (FCA) has fined Santander £32,817,800 for failing to effectively process the accounts and investments of deceased customers. The FCA found thatSantander did not transfer funds totalling over £183m to beneficiaries when it should have done. 40,428 customers were directly affected. Santander also failed to disclose information relating to the issues with…

Report: Excellence in Credit & Collections Technology reviewed

18th December 2018 Consumer Collections |

Data from the winners and finalists of the second annual Credit & Collections Technology have been collated and are now available as part of a report reviewing the 2018 event. The Awards report highlights the unique and transparent ethos of the scheme by providing graphs, statistics and judges comments which highlight the results. The Awards event,…

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Banking and Loans

Santander fined £32.8m for bereavement process failings

Report: Excellence in Credit & Collections Technology reviewed

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