Online Collections Technology Think Tank 2.0 confirms line up

The Online Collections Technology Think Tank 2.0 has confirmed its agenda and speaker line-up ahead of the event next Thursday (18th March).

The second Collections Technology Think Tank has been created as an online event platform so that collections professionals can specifically discuss the role of the technology as we potentially emerge from the pandemic, adjusting to a new way of working and create new strategies in collections to adjust to consumers needs.

The event will consist of four sessions that will focus on customer engagement, affordability, open banking in collections and will be closed off with a stream on business transformation.

The session streams will include speakers from lenders and credit providers with consumer collection agencies supporting the discussion. The Think Tank will be Chaired by Vanessa Northam Head of Strategic Relationship at StepChange.

The agenda is as follows:

SESSION 1

• 9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event which will examine the role of technology in collections efficiency as we continue to experience an unpredictable business climate.
• SPEAKERS: Colin White, Credit Connect, Founding Director and Event Chair: Vanessa Northam, Head of Strategic Relationships, StepChange
• 9.40am: Customer Engagement In a fragmented collections environment, this panel session will examine customer engagement strategies SPEAKERS: Melanie Chell, Partner, Shoosmiths; Samantha Challenger, Head of Collections, Billing Finance; Paddy Gilling, Solutions Consultant, Flexys

The session is sponsored by:

10.25am BREAK

SESSION 2 

• 10.45am: Affordability and collection payment strategies Assessing affordability. Identifying vulnerable customers using new technology SPEAKERS:  Matthew Hooper, Senior Commercial Lead, Crown Commercial Services; Richard Fenton, Head of Digital Development, Zinc Group; Alan Trickett, Solutions Consultant, Aspect Software

The session is sponsored by:

11.30am BREAK

SESSION 3 

• 11.55am: Open Banking in Collections – discussion examing how open banking strategies are being implemented into collections SPEAKERS:  Owen Edwards, Head of Collections and Lending Operations, JN Bank; Simon Lyons, Head of Ecosystem Engagement, Open Banking; Susan Rann, Chief Executive Officer, Paylink Solutions

12.40pm LUNCH BREAK

The session is sponsored by:

SESSION 4 

• 1.05pm  Business Transformation. The future of collections.  2020 was the year of change for consumers, this session will discuss how business transformation can be achieved to adapt to an ever-changing environment.  How are companies adapting to change and planned for the unpredictable can technology such as Machine Learning (ML), Artificial Intelligence (AI)) Robotic process automation help collections processes SPEAKERS:  Steve Collender, Director of Customer Operations, RateSetter; John Storrie, Director of Strategy and Transformation, Arvato Financial Solutions; Rick Britt, Vice President of Artificial Intelligence, CallMiner: Tim Anson Managing Director, Credit Resource Solutions
• 1.50pm: Closing remarks 

The session is sponsored by:

2pm: Event close

Speaker, Susan Rann Chief Executive at Paylink Solutions said “We’re delighted to be involved in the Think Tank event. Covid-19 has changed the future digital landscape within financial services and we’ve been working closely with our clients to understand their new regulatory obligations and what their requirements are.”

“Subsequently, we’ve changed our focus and developed several features designed to help them digitally manage the bow waves of customers requesting and coming to the end of these payment holidays.”

“Open Banking has been integral to this and we’ve enhanced our collections product to include features, such as digital triage, chatbot, arrangement proposals to repay arrears and automating requests for future affordability assessments.”

“I’m looking forward to finding out how other businesses have responded and adapted to increasing regulatory and customer demands in light of the pandemic, and discussing how we’ve evolved our own technology to support the collections and lending industries throughout this time – and beyond.”

Rick Britt Vice President of  Artificial Intelligence at CallMiner said “CallMiner is really looking forward to this event. In our research lab we are highly focused on responsible AI and the use of Machine Learning to find incredibly small but vastly important things in conversations like true vulnerability in Collections”

Paddy Gilling,  Solutions Consultant at Flexys said  “The Think Tank is the ideal forum to discuss which ingredients create the right recipe for customer engagement. As well as more​ engagement, it’s important to think about the right kind of engagement that leads to positive outcomes for organisations and their customers. In the current economic climate, this is critical.”

To view more details about the event, click here.

If you are interested in registering as a viewer of the FREE to attend event click here.