IE Hub and Citizens Advice Plymouth agree debt advice partnership

IE Hub has announced a new partnership with Citizens Advice Plymouth.

This partnership will provide Plymouth residents with an additional access route to support through Citizens Advice Plymouth, facilitated by a streamlined digital referral process.

Through the collaboration, Plymouth-based residents looking for support with debts or income maximisation will be offered a direct referral option into Citizens Advice Plymouth via the IE Hub platform.

The tool means individuals won’t have to repeat their financial information after the initial entry, which will allow Citizens Advice to focus on delivering targeted support and advice. This improves client engagement and ensures fewer people drop out of the advice process.

Beth Kennedy, Head of Partnerships at IE Hub, said “We’re excited to be working with Citizens Advice Plymouth on this project, showing the power of digital innovation in supporting people through difficult financial situations. 

“Together we’re making the process easier, faster, and more effective for everyone involved.”

Emma Symonds, Director of Operations for Citizens Advice Plymouth, said “In line with our Digital Transformation strategy, we are looking to increase accessibility into our service and this partnership is a fantastic opportunity to reach more people in Plymouth and help them access the advice and support they need in a way that suits them. 

“By using IE Hub’s digital tool, we can engage clients looking for more digital access routes more effectively.”