Ofgem appoints Octopus Energy to take on Avro Energy customers

27th September 2021

Ofgem has appointed Octopus Energy to take on supplying Avro Energy’s approximately 580,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Outstanding credit balances, including money owed to both existing and former domestic customers of Avro Energy will also be honoured. Domestic customers will also be protected by the energy price cap with their new supplier.

For existing Avro Energy customers, energy supplies will continue as normal as they switch over to Octopus Energy on 26 September 2021.

Customers of Avro Energy will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.

Neil Lawrence, Ofgem’s director of retail, said “I am pleased to announce we have appointed Octopus Energy for the customers of Avro Energy. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and customer credit balances will be honoured.”

“Your energy supply will not be interrupted. Octopus Energy will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”