Concern raised that Ofwat billing change will impact business customers

The Consumer Council for Water (CCW) is concerned that Ofwat’s decision to change the billing accuracy requirement in the Customer Protection Code of Practice (CPCoP) will negatively impact business customers. The consumer watchdog strongly believes the change to the code, which now states that retailers only need to issue one customer bill a year based…

Read more

Water bills set to rise 30% for small businesses

Small businesses in England and Wales are facing a near 30% increase in water bills by 2030, as water suppliers are accused of passing on the costs of ‘historic errors’ made by industry leaders. Water industry regulator, Ofwat anticipates average wholesale charges for non-household customers, including small firms and charities, to rise by approximately 27%…

Read more