energy complaints

Call for energy suppliers to improve customer service

25th September 2026 Consumer Collections | #energy complaints

Citizens Advice has warned that while energy supplier customer service is slowly improving, suppliers must go further to support households ahead of a challenging winter. The charity’s latest Star Rating, covering April to June 2026, shows a small improvement across the board. The median score sits at 3.4 out of 5 – up from 3.26…

OVO to pay £2.37m for customer complaint failures

17th September 2024 Consumer Collections | #energy complaints

Energy company OVO is to pay £2.37m in compensation for customer complaint failures. Energy regulator Ofgem said OVO will pay £378,512 directly to affected customers, with an additional £2 million to the Energy Industry Voluntary Redress Scheme in recognition of the severity of consumer detriment caused. The regulator identified that 1,395 OVO customers were affected…

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energy complaints

Call for energy suppliers to improve customer service

OVO to pay £2.37m for customer complaint failures

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