payment abuse

Over 38,000 potentially abusive payment references hidden

6th November 2026 Arrears and Recoveries | #featured #financial inclusion #payment abuse

Nationwide customers have hidden more than 38,000 potentially distressing payment references since the launch in May of its in-app feature designed to help people experiencing domestic and economic abuse. The figures come exactly one year after the Government’s Financial Inclusion Strategy set out plans to remove barriers to financial services, with accessibility, mental health and…

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payment abuse

Over 38,000 potentially abusive payment references hidden

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