water company complaints

Complaints about water companies hit 20 year high

16th September 2026 Consumer Collections | #water company complaints

The Consumer Council for Water (CCW) has reported a significant escalation in customer complaints, with figures reaching a 20-year high. CCW’s latest annual household complaints report reveals that complaints from household customers escalated to the watchdog increased by 84% in 2025-26, up to 15,115 from 8,235 in the previous year. It marks the steepest year-on-year…

Water complaints rise to near-decade high

4th October 2024 News | #water company complaints

The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third (29%) to the highest level in nearly a decade according to analysis by the Consumer Council for Water (CCW). CCW’s annual household customer complaint-handling report shows overall customers had to make a total…

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water company complaints

Complaints about water companies hit 20 year high

Water complaints rise to near-decade high

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